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Mentor

Nowtv box won't register to existing account

Hi everyone, I purchased a black nowtv box last Saturday from Currys. I already have an account on which I pay for sports and entertainment. I tried to link the box to my existing account but I get a message that's something along the lines of "Oops, something went wrong at our end, please refresh this page to continue" and when I refresh it just brings me back to the same page. I've been in the online chat with Nowtv atleast 7 times and they seem to have no idea how to solve it. I was told on Saturday that the tech team would be in touch by email but I haven't heard anything. Also the box came with free passes that I wasn't really interested in, so when it didn't work I created a new email and account and used all the passes to see if that was the reason it wouldn't link to my account but it still doesn't work. Any help would be appreciated.

 

Thanks Dan. 

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Champion 3

Re: Nowtv box won't register to existing account

@DanLee 

 

Hey Dan

 

I'm gonna ask you a silly question, simply because you've not explicitly said you've done this, OK here we go: 

 

Have you registered your wi-fi details, user name, password, etc., in your box before trying to log onto Now TV

 

Sorry for asking such a daft question but without your wi-fi details the box won't work.

 

 

UK Bob

 

 

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Mentor

Re: Nowtv box won't register to existing account

Hi Bob, yes I should of been more specific and thank you for the reply. I've entered all my details and got through to the 6 digit code, when I put the code in that's when I get the message that something went wrong. The nowtv live chat had me reset the box 4-5 times for some reason, they had me set a mobile hot-spot on my phone to connect the box to aswell. My account works on my xbox and the nowtv box works if I create a new account. So the problem to me seems like its something to do with linking the box to my existing account. I'm completely lost on where to go next, as I said I've been waiting a week for the tech team to get back in touch.

 

Thanks Dan. 

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Champion 3

Re: Nowtv box won't register to existing account

@DanLee 

 

Hi again Dan

 

Thanks for your reply, your extended explanation seems to me to contain the seeds of your solution.

 

You said the Now TV box works with your new account, I would say, unless there is an overwhelming and specific reasons to keep that old account, I would advise you to ditch it and go with the new one. 

 

It's less stressful than waiting around for the Now TV tech guys to get back to you, and remember some tech stuff just don't work when everything says that they should.

 

Besides, using a new account will immediately get you passed (that old unbeatable) Murphy's  Law (aka Sod's Law), i.e. Whatever can go wrong will go wrong. Right now Dan, your stuck in a Murphy's Paradox, i.e. Waiting for fix that may never arrive, so jump ship and start again.

 

 

UK Bob

Mentor

Re: Nowtv box won't register to existing account

The only problem with that plan is on my account at the moment I have an offer of 6 months sports for £16.99 a month, which I don't really want to lose. ☹️

 

I guess I'll wait and see what they come back with. If they can't fix it maybe they'll give me the same offer on the other account?

 

Thanks Dan. 

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Mentor

Re: Nowtv box won't register to existing account

Also, another thing I can't understand, presumably some people may buy these boxes second hand where the free passes have been used. Surely they should be able to link a product that Nowtv has created to their Nowtv account? Seems strange that if I downloaded the app to my xbox and linked my account it would work straight away, yet it won't work on their own product. I've even given them the serial number to see if they can link it on their end.

 

Thanks Dan. 

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Mentor

Re: Nowtv box won't register to existing account

I've just received an email from Nowtv. They've told me to go ahead and return the box back to Currys. Hopefully I can just get a refund as I can't see a new one being any different to this one. I guess I'll have to find a different way to watch the sports in HD.

 

Thanks Dan. 

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Scholar 3

Re: Nowtv box won't register to existing account

Just a thought. How many devices are registered on your account?

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Mentor

Re: Nowtv box won't register to existing account

I have 3 devices registered on my account and 3 empty slots. Also I haven't changed or added any in months so it says at the top you can add 2 devices or swap 3 this month. (Or something along those lines)

 

Thanks Dan. 

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Champion 3

Re: Nowtv box won't register to existing account

@DanLee 

 

Hey Dan

 

You said, "...I have an offer of 6 months sports for £16.99 a month, which I don't really want to lose."

 

Dan, there's no reason why Now TV's Help Text Chat cannot move that special offer from your old problematic account to your problem free new one, after all none of this is your fault.

 

Still, if your way of getting out of that Murphy's Paradox is to buy another Now TV compatible streaming device then may I suggest a Roku, which has more facilities and is 100% compatible.

 

 

UK Bob