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Anonymous User
Not applicable

Nowtv blank screen

I've had the nowtv stick nearly a year and when I first got it I had it in my tv when I moved and put it into a different tv but that is now broken so gone back to the other tv and it's just not working. When I rest it by pressing button on remote and on stick it loads up but as soon as I connect it to the internet it goes blank, I've tired many of times by resting it but I still getting the same outcome. 

5 Replies
ukbobboy
Legend

@Anonymous User 

 

Hi Melissa

 

May I suggest that you do a full factory reset on your Now TV stick then re-enter your details.

 

The idea behind this is that your stick should readjust itself to work with your original TV, just like a brand new stick would.

 

If that doesn't work then you can try the Troubleshooting Tips found here:

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

 

 

UK Bob

Anonymous User
Not applicable

How would I do a full factory reset? 

ukbobboy
Legend

@Anonymous User 

 

Melissa

 

You'll find the answer here:

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

 

UK Bob

 

 

 

 

 

 

My doing nothing  nothing  on my screen 

RoyB
Legend

@Johnfoster19651 

 

Can you give some context, please?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.