My nowtv internet got cut off on Sunday. I got it back up straight away. Since then my now tv account on my black box says not available ( it is working on phone app) all other apps on the box work such as bbc, ITV netflix etc. I have uninstalled and reinstalled, restarted, disconnected, logged out. Noting seems to work. Now tv said it is a tv issue now after 3 days say it is broadband issue. Please help.
@Anonymous User wrote:
my dongle keeps saying not available for a day , then works for a while , then not available again
what can I do ?
Hi @Anonymous User
now he's an issue I haven't seen in awhile occasionally now TV hardware will fall out of sync with a nowTV account . Usually this would be resolved with a soft reset of the nowTV hardware
Go to settings > system > power > system restart
This doesn't work a factory reset may be required
Hope this helps . 😀 If it doesn't do post back and I'll tell you how to do a factory reset