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Advocate

Re: NowTV Won't Load

Changing the amount of ‘bits’ of data (the techie term is bitrate) streaming through your NOW TV Box or Smart Stick could reduce buffering.

Press these buttons quickly on your remote control:

1. Home x5
2. Rewind x3
3. Fast Forward x2

You’ll see a screen with various bitrate options. Just select ‘Automatic’ and try watching your programme again.

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Advocate

Re: NowTV Won't Load

Try this...I did on my Now Tv black box and am able to watch....worth a shot...Good luck

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Re: NowTV Won't Load

alas tried that, already set to Automatic.

 

Come on NowTV, this is effecting a lot of people @admin you listening

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Mentor

Re: NowTV Won't Load

NowTV on both of my boxes suddenly started working yesterday- 16 days after it last worked! I've made multiple settings changes (trying everything in this thread), resets, the lot- none of that worked, it just kicked in. Underscores my feeling that this was nothing to do with my settings/boxes/internet. Still no response from NowTV on any platform, however. 

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Re: NowTV Won't Load

Lucky you... what sw version and build is it showing? I have 9.2.3  build 4123. Doesn't change with the update or secret update option.

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Mentor

Re: NowTV Won't Load

Now TV is still not loading up on my Now TV box and my Roku box. It's been like this for at least the last few days.

I have tried all suggestions by the helpful community here, but with no results.

There is no customer support available. Absolutely ridiculous considering this company is owed by Sky.

Come on Now TV, fix it! 

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Advocate

Re: NowTV Won't Load

This is exactly the issue I have with mine. 

Only thing that I have found is to reset network settings when I reconnect I get the home page once but then it disappears. 

Would love some help with this as no other TV available during lockdown now. 

I have just cancelled a sports pass and this loss of TV coincides with it. 

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Mentor

Re: NowTV Won't Load

Tried this already set to automatic. Still waiting to here from now tv regarding my "complaint"

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Mentor

Re: NowTV Won't Load

I have some luck with my Now TV box, I haven't tried the Roku box yet.

 

I have access the secret menu at mentioned by @Danaosx by doing the following:

1. Home x5
2. Rewind x3
3. Fast Forward x2

 

Bitrate is set to automatic by default, I change it to 12Mbps and the now TV interface starts working.

 

Problem is, the bitrate setting keeps returning to automatic, so I have to keep going back to change it.

 

Looks like buggy software, and I wish Now TV would change it or provide some real support here.

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Scholar

Re: NowTV Won't Load

@fcarrot has found a workaround for this and it works for me:

 

sorry if this breaks protocol as i am new on here and unsure how to officially link to another thread.

He has the issue on a stick i have it on the black roku box, same issue - now tv app not loading. fix seems to be: dont load it! search first and go straight in to a program rather than opening the app first.

 

Re: Roku Streaming Stick Plus - NOWTV App looping straight back to home screen

So I've narrowed down the problem. It only loops when you try going on the MyTV tab at the side of the app. 

 

If you watch a show via the Roku search, it plays fine. The next time you load the app, it goes to a different tab (I think related to the last content you watched), say Movies or Entertainment, and the app stays loaded. 

 

As long as you don't rest on the MyTV sidebar, the app continues to work. As soon as you try looking at MyTV, the app resets to the Roku home screen, and each time you boot up it goes straight to MyTV, resetting the app. Again, if you watch something from the other search, you can get it working again.

 

It's still kind of frustrating, but at least I've found a (sort of) workaround for now.