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Newbie

Re: NowTV Won't Load

Im having the same frustrating problem. Just wont load. Youtube etc through the now tv box is working fine. Now tv on my tablet is also fine. 

 Another irritating problem, i sign into my account on here. I can see all my details etc. Then using the link from there i go to the help centre. Then contact the help team (i realise live help isnt available), it then tells me they dont recognize my account. 

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Mentor

Re: NowTV Won't Load

This has been going on for 5 days for me now, which is really frustrating. I'm paying for both entertainment and movie passes and am not able to use either box to watch. I've lost count of the software refreshes, factory resets, and router reboots I've done!

 

While I'm glad that I'm not going mad and am not the only one this is happening to, if this issue is happening to a number of people surely there has to be a way to report this to NowTV? I understand that this isn't the most pressing issue in the world at the moment, and I don't mind waiting longer for a response than usual, but it's not great that there seems to be no way to report an issue at all (especially when phone support is still available for broadband). 

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Advocate

Re: NowTV Won't Load

Yep, same problem on now TV stick. App on TV works fine but not on the stick which I prefer as voice control. All apps on the stick work fine until you open My TV on the Now TV app then it crashes. After that even the main homescreen won't load. Not internet related

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Advocate

Re: NowTV Won't Load

My nowtv takes ages to load on tv but wont allow me to access any of the saved programs in mytv but is all accessible on the app it's so frustrating 

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Advocate

Re: NowTV Won't Load

I've tried this has left both router and stick off overnight and still having same problem 

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Scholar

Re: NowTV Won't Load

Did anyone get any help with this? Did anyone from Now TV read and offer any help?

I understand that they might be short staffed, but, out of all the streaming services we've used through the years NOW TV have always been the clear winner with glitches, and things just not working properly.

We've got the same problem with just circles on the box.

App works fine on a pad but subtitles (which we need in our house) not displaying via chromecast?

So need the box working.

Tried a factory re-set, and un-plugging etc - nothing helps.

 

Anyone at NOW TV available to help with this?

 

Thanks.

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Mentor

Re: NowTV Won't Load

@spotnpaul49 no response from NowTV at all- I've tried on Twitter too and nothing there either. I completely understand the situation and am fine with things taking a bit longer than usual, but for me it's now been a full 14 days with it not working on either of my boxes. No idea what else to try!

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Newbie

Re: NowTV Won't Load

Ive had the same problem trying to get now tv to load up on my LG tv, with the following annoying scenarios:

1. colour balls going around and around.......

2. blank/black screen, waiting for something to happen

3. Error message "well, that didn't go to plan... NOWTV isn't loading. Please try again in a bit.

4. Error message "Unknown Page Error - something's not right. Give it a moment, or check the internet connection"

So, after 5 days into my 1 month paid subscription for sky movies i am still yet to see a movie, my quarantine is getting worse by the day.......  so i decided to try and watch something on my laptop and now im unable to do that too 😞 😞 im getting a message that i have recording software detected on my laptop and to close all open apps........ i wish i could detect this mystery software then i could close it..................  Can anyone help??!!!

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Mentor

Re: NowTV Won't Load

I have resorted to contacting nowtv via there complaints company resolver in an attempt to get some contact that was a week ago still nothing. At the moment I am using my xbox to watch nowtv on  which is not why I bought a nowtv stick. I get the situation at the moment is unlike any before but some sort of response from nowtv would be appreciated. Even if it's just an acknowledgement that we are all having these problems and they will look into it when they have more time.

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Scholar

Re: NowTV Won't Load

I tried to put a reply in to this via my phone last night, but it wouldn't let me - the NOW TV  glitches seem to be everywhere.

 

I know we have a situation going on in the world right now, but I find it hard to believe that a multi million pound company has nobody at all available to respond to problems, or can't  they get some technical advisors working from home? Again, I do realise that this situation is a new one, and there are bigger problems out there, but some people are locked in at home and need services like this to at least offer some sort of support.

 

We've tried everything suggested on it's list to get the box working, but it's still spinning?

 

We've always eventually had problems with NOW TV, and always eventually spent time with customer support - so it's always been the first to go when we decide to get rid of a streaming service.  Now there's not even any kind of customer support at all.

We'll be getting rid again once the current subscription has ended.

We'll stick with Netflix, which just seems to be a better run service, and btw has never once needed customer support. 

These services are needed more than ever, so some contingency should be in place. 

Amazon and Netflix still have some basic support, why not NOW TV?