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Anonymous User
Not applicable

‎18-01-2021 14:21

Now tv goes back to homepage all the time

When ever we watch anything on now tv after five to ten minutes the program goes off and returns to homepage. It has being doing this for months now. Why ??

 

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8 REPLIES 8
schnapps
Legend 5
Legend 5

‎18-01-2021 14:26

Hi @Anonymous User 

 

Could be a bug or corrupted software on the NowTV box with the latest software version, which needs fixing by NowTV.

 

Does the same problem happen if you use your NowTV box on a different television in the home ?

 

I have noticed a couple of people have reported this on the forum in the last couple of months.

 

I own a NowTV 4K Smart box and don't have this problem.

 

Maybe try steps 6 or 2 in this link troubleshooting guide below.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

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Anonymous User
Not applicable

‎18-01-2021 14:35

In response to schnapps's comment
Done both steps and tried on different tv and does the same thing. Rather
annoying
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schnapps
Legend 5
Legend 5

‎18-01-2021 14:40

In response to Anonymous User's comment

Hi @Anonymous User 

 

See if NowTV live chat can assist and help you further.

 

Use the green chat online button on this link page below to reach out to NowTV live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

schnapps
Legend 5
Legend 5

‎18-01-2021 14:48 - edited ‎18-01-2021 14:49

In response to schnapps's comment

Hi @Anonymous User 

 

I don't know if this is the same bug, back in April 2020 or if my workaround suggestion still works or helps in this linked thread below ?

 

https://community.nowtv.com/t5/NOW-TV-Box-black/Now-TV-app-not-working-on-back-box/m-p/526441 

 

NowTV live chat would be your best option.

 

 

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Anonymous User
Not applicable

‎22-01-2021 19:02

In response to schnapps's comment

This happens constantly. Resetting doesn’t work and my internet is fine. I have looked for software update which doesn’t work. I tried going into my app then switching back to the device, nothing works. To make it worse Now TV doesn’t give any technical help what so ever to fix this issue. Awful non existent customer service. 

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gavs82008
Legend 5
Legend 5

‎22-01-2021 19:08

In response to Anonymous User's comment

@Anonymous User 

You mentioned resetting it. Has this included putting the box back to factory settings? 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎22-01-2021 20:10

In response to gavs82008's comment
Yes done that twice.
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gavs82008
Legend 5
Legend 5

‎22-01-2021 20:30

In response to Anonymous User's comment

@Anonymous User 

Jump onto live chat and see what Now TV staff can do for you. 
Make sure you click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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