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Clew
Contributor 1

Re: Now tv box has not arrived

What number did you call?  I have only been able to do a online chat.  Its drving me mad!

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Sal66
Occasional Poster

Re: Now tv box has not arrived

22nd Nov I placed my order I like you am fuming. 

 

Sal66
Occasional Poster

Re: Now tv box has not arrived

I ordered 22nd Nov. They have lied about everything 

I have spent hours on the chat with dishonest people

Furious is not the word

 

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NOW TV Team Nadine-K
NOW TV Team

Re: Now tv box has not arrived

@Jane9 @Sgsg1984 @Sal66 @Clew @Jeneg

 

Hello!!

 

Thanks for getting in touch with us regarding this issue, please be assured NOW TV technical department are currently investigating the deliveries of these Boxes/Sticks

 

If you have ordered on or after 29th November please see this article for updates: https://help.nowtv.com/article/when-will-i-get-my-now-tv-order

Thanks
Nadine-K
The Now TV Team 🙂
Community Manager
Community Manager

Re: Now tv box has not arrived

Hi All, 

Just wanted to let you know that we're very sorry for the delay you have experienced to your Box/Stick delivery. 

We're looking into why this may have happened with orders around the 21st-23rd November. As soon as we have an update we'll let you know. 

Please see @Nadine-K post above for orders made on or after the 29th November. 

Again, I'm very sorry for any inconvenience this has caused. 

Thanks 

Karl 

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mitcham1985
Contributor 1

Re: Now tv box has not arrived


@Karl-F wrote:

Hi All, 

Just wanted to let you know that we're very sorry for the delay you have experienced to your Box/Stick delivery. 

We're looking into why this may have happened with orders around the 21st-23rd November. As soon as we have an update we'll let you know. 

Please see @Nadine-K post above for orders made on or after the 29th November. 

Again, I'm very sorry for any inconvenience this has caused. 

Thanks 

Karl 


There better off doing a charge back as your online team are liers ordered mine the 23rd been told so many different lies I have now gone to my bank to get my money back 

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Heron123
Occasional Poster

Re: Now tv box has not arrived

I am totally at a loss as to where I go from here. Order and paid for a stick 23rd Nov. Nothing delivered. Can't talk to anybody by telephone.Royal Mail tracker gives a totally non answer. I am 74 years old and the money I have paid I can not afford to lose. PLEASE CAN ANYBODY HELP ME . 


@Sal66 wrote:

22nd Nov I placed my order I like you am fuming. 

 


 

Kurstiiee
Contributor 1

Re: Now tv box has not arrived

This entire process has been a nightmare. I literally just want my money back.. I too like everyone else ordered on the 23rd.. and haven't received a thing! The online chat is INFURIATING. If they were having supply issues they should have told us this PRE-PURCHASE. NOT HAPPY AT ALL. AND AT A LOSS WITH WHAT TO DO?????? 

mitcham1985
Contributor 1

Re: Now tv box has not arrived


@Kurstiiee wrote:

This entire process has been a nightmare. I literally just want my money back.. I too like everyone else ordered on the 23rd.. and haven't received a thing! The online chat is INFURIATING. If they were having supply issues they should have told us this PRE-PURCHASE. NOT HAPPY AT ALL. AND AT A LOSS WITH WHAT TO DO?????? 


Contact your bank I have, they will send you charge back paperwork so you can get your money back

Clew
Contributor 1

Re: Now tv box has not arrived

Even if I paid with  a debit card?

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