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Re: Now TV freezing

Hi it's a white nowtv box. No issues with any other device.
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Terry4
Advocate

Re: Now TV freezing

After watching any episode of a series, whethere I go back to series menu, or click on next episode, the box freezes. I either have to unplug and then go back in, or I found I can click on sky store, while it loading, can press Nowtv button and go back to watchlist. Annoying.
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SeeMoreDigital Legend 5
Legend 5

Re: Now TV freezing

Hi @Terry4,

 

Out of interest... What model of NOW TV playback device do you have [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box]?

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Cezzacezza
Mentor

New Black Roku box constantly freezing!

Hi

 

I've had Now TV for years now, hardly any issues at all until I've just upgraded my white box to black

 

Activated a sports pass tonight, and the match is constantly jumping and freezing. Not impressed.

 

Any ideas?

 

Thanks

 

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caseyb1993 Legend 5
Legend 5

Re: New Black Roku box constantly freezing!

@Cezzacezza Try using a wired connection (if the box is close to the router) if you haven't. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Cezzacezza
Mentor

Re: New Black Roku box constantly freezing!

Thanks, router no where near tv, wifi never been a problem before.
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Cezzacezza
Mentor

Re: New Black Roku box constantly freezing!

This hasn't been solved! Pressed it by accident!
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caseyb1993 Legend 5
Legend 5

Re: New Black Roku box constantly freezing!

@Cezzacezza Can this page help? 

 

https://help.nowtv.com/article/Buffering-All-devices

 

If not, click contact us at the bottom of it. A live chat member may be able to give you further help. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
SeeMoreDigital Legend 5
Legend 5

Re: New Black Roku box constantly freezing!

Hi @Cezzacezza,


If you haven't done-so already it's good practice to re-boot your router (and ethernet switches) every now and again, as it often helps resolve desynchronising (data packet) errors, clears RAM build-up errors and even static build-up that can cause 'switching' errors!

The standard practice is to disconnect the devices power for around 30 seconds before reconnecting Smiley Wink


Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Terry4
Advocate

Re: Now TV freezing

Hi, it's a 'Black Box' serial No: ending in 3744.
Have done software update.
Thanks Terry
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