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Scholar

Re: box keep freezing

thank you simon

 

will try this and test it for a few days to see if there is any problems

 

thx

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Mentor

NOW TV Box not currently working

Hi I've had a black Now Tv box since before Christmas and for some reason I can't access it today.  I dissconected the device yesterday to sort out other wiring and wonder if this might be the problem?  Please help.

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Expert

Re: NOW TV Box not currently working

Hi @accupunk51

 

Welcome to the forum 🙂

 

At the moment I believe there is an issue with the black NOW TV boxes where it only displays a grey cloud-like shape. Can you see that?

 

Try disconnecting and reconnecting both the HDMI and the power cables, try to access it again, if still no luck try doing a factory reset.

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Please press Thanks or 'Mark as Solution' if you found my post useful 🙂
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Mentor

Re: NOW TV Box not currently working

Many thanks it now works 😄

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Mentor

Re: NOW TV Box not currently working

Hi there,

Do you know when this "bug" will be fixed, as it is occurring on 3 of our black now TV boxes since the new system update in Feb? Powering on and and off only temporarily hides the issue but an update is needed to fix?

Thanks
Guy
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NOW TV Team (Retired)

Re: NOW TV Box not currently working

Hi @GuyM92

 

Can you give us some more information on the "bug" that your reporting ?

 

Thanks

Andy

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Mentor

Re: NOW TV Box not currently working

Hi,

I was looking for an update on the issue mentioned in gregan's post on Apr 9th?

Thanks
Guy
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Legend 5
Legend 5

Re: NOW TV Box not currently working


@Andy-S wrote:

Hi @GuyM92

 

Can you give us some more information on the "bug" that your reporting ?

 

Thanks

Andy


@Andy-S

 

A few people have reported that when they switched on their black NowTV boxes that they were greeted with a blank screen with a grey colour cloud in the middle of the TV screen.

 

If you look at some of the posts on the forums from last Friday onwards, a couple of members had this particular issue.

 

Pressing any button on the remote control did nothing at all (the box had frozen) , the screen would remain blank with this greyish cloud.

 

The only way to get the box working again was to do a reboot, by switching the box off at the mains and powering the box up again.

 

It happened to me also on Saturday morning, but since the reboot my box has been fine (maybe i should have taken a photo showing what was displayed on the TV screen).

 

Not sure if the glitch also effected any of the white NowTV boxes ?

 

 

 

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NOW TV Team (Retired)

Re: NOW TV Box not currently working

Thanks @schnapps

 

I will send an email over to the team who look after the boxes and see if I can get any more information

 

Thanks for taking the time to explain what was happening to me.

 

Thanks

Andy

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Legend 5
Legend 5

Re: NOW TV Box not currently working

@Andy-S to me it appears that the homescreen app has crashed and the box can't do anything as the normal method of dealing with an error is to escape to the homescreen. Pressing Home x5, Up, Rewind x2, Fast Forward x2 gets the box up and running again by dumping the core.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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