Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- NOW Community
- NOW Boxes & Stick
- NOW Box
- Re: Now tv box frozen
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Follow discussion
- Subscribe
- Mute
- Printer Friendly Page
Anonymous User
Not applicable
11-09-2015 18:52
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Now TV freezing
After reseting and reconnecting to Internet my now TV box prompts a software update. Which it does successfully 100%. Then the screen freezes and can not do anything at all except reset. . Ggrrrrr helpppp
403 REPLIES 403
Anonymous User
Not applicable
19-11-2016 17:41
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
My box is working again now. As I complained about the speed Sky normally takes to fix things I would like to say thank you for the speedy fix.
Anonymous User
Not applicable
19-11-2016 8:00
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
My box is still frozen after a hard reset
Anonymous User
Not applicable
19-11-2016 8:08
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
My now box has frozen and despite trying everything as per instruction it will not respond. It is only 2 weeks old.
ukbobboy
Legend
19-11-2016 8:08
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Dear Forum Members
As I write this post my black box is reloading all it's apps after I had to do a reset and re-enter all my registration details.
My problem started yesterday afternoon when my box failed to respond to any command sent by my remote control, it started to move then just froze. I remove the plug for about 30 seconds and then tried again. I moved away from the "home" screen, moved back then the box froze again, I then left it alone and went to sleep.
At about 1.30am this morning I tried again and got the same results, this time I unplugged the box for several hours to let it cool down, I had noticed it was warm when I touched it. The box failed again then I managed to find something thin and small enough to reach the reset button and reset the box.
Now, just after 8.00am, the box has loaded all it apps and has frozen again on the "home" screen.
I'm not going to mess about anymore, I going to contact Amazon for a replacement.
UK Bob
PS. I might buy a second box and keep it as a spare, just in case.
Anonymous User
Not applicable
19-11-2016 8:13
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Its a country wide problem I believe
ukbobboy
Legend
19-11-2016 9:16 - edited 19-11-2016 9:17
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User
Hi J
Yes, I can see that now from all the other posts in this forum but, because I am impatient, I've contacted Amazon and a replacement is arriving tomorrow and my current one will be picked up on Monday.
Anyway, what has happened, how is it possible for the whole country of Now TV boxes to go out all at once?
UK Bob
Anonymous User
Not applicable
19-11-2016 9:18
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
To be honest I think they have pushed an untested software update and its bricked everyones boxes. I hope they compensate everyone for this fault
Anonymous User
Not applicable
19-11-2016 9:21
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Huummmm, unproven , let's not start scaring folks
dr_necessitor
Elite
19-11-2016 9:23
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User wrote:Huummmm, unproven , let's not start scaring folks
4268
Legend 5
19-11-2016 9:19 - edited 19-11-2016 9:21
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@ukbobboy hi bobb!!
It seems to be an issue across boxes. I have it with mine too. It is not a fault on the box as such. Waiting on one of the forum team to get in.
@Anonymous User it is definitely not a planned outage. No way of telling software version at this time.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
