Now TV freezing

[Anonymous User]

After reseting and reconnecting to Internet my now TV box prompts a software update. Which it does successfully 100%. Then the screen freezes and can not do anything at all except reset. . Ggrrrrr helpppp

[Anonymous User]

Thanks @schnapps@Andy

If you do come across a picture of this error please let us know, 

Cheers again for all your help so far 🙂

Andy

[Andy]

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Andy-S wrote:

If you do come across a picture of this error please let us know, 

@Anonymous User I've PMed you a video of the fault happening on startup with a bit of info. Hopefully you guys can get to the bottom of it.

[Anonymous User]

Thanks @Anonymous User and @Andy appreciated 🙂

[Anonymous User]

Hi Andy,

It's basically the backdrop of the home screen, without any menu or options. Interestingly if you press on the remote even though the screen is stuck like this you can hear the sound feedback when moving around on the menu

[Anonymous User]

Hi @Anonymous User

Are you still experiencing the issue ?

If you are could you upload a picture for me please 🙂

Thanks

Andy

[Anonymous User]

Hi Andy,

Yes, approx once a week at the moment on 3 separate Black now boxes.

[Anonymous User]

@Anonymous User@Anonymous User

This is what this looks like on my box (only happened once) - black with the grey cloud that would usually be behind the menu icons.

Is this the same for you @Anonymous User?

[Anonymous User]

I know that this seems like resurrecting an old thread, but this problem has occurred a couple of times within the last two weeks with my box. Yes, unplugging and replugging the power supply in fixes the problem, but as I've had it happen at least twice, it doesn't seem like a permanent fix.

Is there an acknowledged problem with the current software/firmware?

TIA,

SPD

[Anonymous User]

Hi @Anonymous User

There are no known issues with the software on the NOW TV Boxes.

What exactly is happening to yours ?

Thanks

Andy

[Anonymous User]

Exactly as per the pictures in this thread - a couple of times within the last two weeks or so. Black screen with a greyish 'cloud' but no icons. The box is registering the remote clicks with the default noise but nothing appears on screen.

SPD