11-09-2015 18:52
25-03-2016 21:23
I dont switch my router off, just the nowtv box.
26-09-2016 22:40
27-09-2016 9:21
@Anonymous User wrote:
- Mine freezes when I have it on full 1080 hd it also flickers every few minutes as well
- when I put picture back to 720 it works fine
Hi @Anonymous User,
Depending on the make/model and age of your television this can happen. Indeed, most 'HD Ready' televisions support a maximum resolution of 1080i not 1080p
Cheers
03-10-2016 16:24
Hi @Anonymous User
Thanks for getting in touch with us.
I'm glad to hear that the box is working okay in 720p.
NOW TV outputs in 720p only so this should be the best setting for you.
If you need any further help please don't hesitate to let us know 🙂
Thanks
Rob
NOW TV Team
26-03-2016 8:39
ive dug out my other now tv box the white one and this works ok, so until they sort out the software issue im not using the black one.
29-03-2016 13:03
Hi @Anonymous User,
Thanks for posting.
Can I ask you to follow these steps which should reinstall the current firmware update for you?
Thanks
Simon
NOW TV Team
31-03-2016 9:24
thank you simon
will try this and test it for a few days to see if there is any problems
thx
02-06-2016 12:30
My box freezes whenever it gets to TV Guide and won't move. I've tried resetting it to factory settings, taking out the mains & HDMI cables and nothing works. I've been online to Live Chat and they are next to useless. The box was sent to me by SKY TV as a trial for the new black box.
02-06-2016 16:34
Hi @Anonymous User
Are you currently on a trial for our Smart Box ?
If so please report this via the fault form and please refrain from discussing this in a public forum.
Thanks
Andy
02-06-2016 17:01