11-09-2018 13:22
How do I order a new box as mine has just stopped working , thanks
11-09-2018 14:14
Hi @Anonymous User
The nowtv black box is currently being phased out, where the new nowtv smart stick is the direct replacement at the moment.
You can still pick up the black nowtv boxes from places like Tesco's, Asda, Argos and Amazon, but stock is running low.
If you are using wifi on your box rather than an Ethernet cable, maybe look at the nowtv stick instead, where Curry's and Argos are selling the stick with a bundled pass.
12-09-2018 6:49
So I have to pay for another box myself
12-09-2018 8:29
Hi @Anonymous User
If your box is still under warranty then take it back to the retailer you bought it from and ask for a replacement.
12-09-2018 8:48
12-09-2018 9:01
Hi @Anonymous User
I have never dealt with Very before.
If you believe the box is still within their grauntee period when they sold you the box then you will need to contact Very about a replacement or refund.
Perhaps try looking for Very contact details online?
12-09-2018 15:41
12-09-2018 15:48
Hi @Anonymous User
If you buy a new box or stick, when you set it up with your TV just enter your existing account details that you used with the old box and all your passs will be available on the new box / stick to watch without further costs involved.
12-09-2018 22:14