cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Now TV black box & Stick not working at all

We have a black box and a stick, neither are working. The TV guide/entertainment/movies are listed but nothing will load.. just the little coloured balls going round and round.? I've even done a factory reset but it's still not working! 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Have you tried powering off both your Now TV box /stick and router for about 30 secs to see if that makes any difference ?

Anonymous User
Not applicable

Yep made no difference! 

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Perhaps go through this step by step trouble shooting help guide.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick