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Lesleyann101
Advocate

Now TV black box & Stick not working at all

We have a black box and a stick, neither are working. The TV guide/entertainment/movies are listed but nothing will load.. just the little coloured balls going round and round.? I've even done a factory reset but it's still not working! 

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schnapps Legend 5
Legend 5

Re: Now TV black box & Stick not working at all

Hi @Lesleyann101 

Have you tried powering off both your Now TV box /stick and router for about 30 secs to see if that makes any difference ?

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Lesleyann101
Advocate

Re: Now TV black box & Stick not working at all

Yep made no difference! 

 

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schnapps Legend 5
Legend 5

Re: Now TV black box & Stick not working at all

Hi @Lesleyann101 

Perhaps go through this step by step trouble shooting help guide.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

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