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Anonymous User
Not applicable

Now TV app not loading

All the other apps are loading but the nowtv app won’t. Tried system up date, tried a reset, have changed hdmi cable, have disconected it. Still wont load!
4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Out of curisoity who is your broadband provider ?

 

If you own a nowtv box have you tried all the steps in the guide linked below.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

Anonymous User
Not applicable

My provider is Talk Talk. Ive moved my box but nothing has changed. Only thing ive not tried is adjust the data settings but not sure on how to do that or what i should adjust it to? Im not particulary tech savvy 😄
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

A couple of TalkTalk customers have been encountering issues with their boxes, since a recent firmware update.

 

Maybe try using 2.4ghz 50% power on your TalkTalk router by following the instructions in this thread linked below.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Smart-TV-Box-Now-TV-not-connecting/m-p/464156#M5726

Grimmersb
Advocate

Same problem using NOWTV stick. Solved by activating audio command and talked my way out of the problem!