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Reider
Advocate

Now TV app disappeared from ‘my apps’ and subtitles turned on

NOW TV app reset itself whilst we were watching a film. When it came back on, subtitles came on and the NOW TV app has disappeared from ‘my apps’. Followed advice from previous posts (system updates, turn box off) but it still hasn’t appeared in the menu. The only way we can access NOW Tv is to go through ‘search for apps’. Has anyone else had this problem or can advise further? 

11 Replies
schnapps
Legend 5
Legend 5

Hi @Reider 

 

Have you tried going to Apps Store, then click on the NowTV App, then click on "Go to App".

 

Also to remove subtitles, go to Settings, then select Captions, then select switch off Captions.

Reider
Advocate

Yes that’s the only way we can access Now tv. It has a green tick next to it to say we have it but still not showing in ‘my apps’. All the other Apps are still in the menu 

Reider
Advocate

Sorry yes I’ve turned off the subtitles now thank you, just weird that we were kicked out of the film and then when it came back on the subtitles appeared and the app disappeared. 

schnapps
Legend 5
Legend 5

Hi @Reider 

 

As your main home screen page changed ?

 

Where NowTV are currently rolling out a new layout via a software update.

 

Unfortunately the new screen layout doesn't offer the NowTV App under My Apps and you need to use the work around on my first post by going to the Apps Store. 

Reider
Advocate

Ah right. Really weird that their app has disappeared since the update 🤷‍♀️ Hopefully they will rectify this.

Thanks for your help 👍
Reider
Advocate

Yes it has changed I noticed that today. Ah right very strange, hope they rectify it soon then. 

 

thanks for your help 👍

Anonymous User
Not applicable

I have the same issue, all I can do with now tv is watch live or continue watching, can’t scroll through to pick a new series to watch nor can I search through movie genre to pick a movie that not playing live. My roku stock still as before thankfully

Day01
Advocate

The Now TV App disappeared from my apps about 4 months ago. Thois morning it has actually disappeared from the App Store. there just seems to be so many issues going on with NOW Tv its awful service

Allen101
Advocate

The new layout of Now TV has taken away the need for the Now TV App.

The home page will display all the available passes such as the entertainment pass such that I need to view the box sets? Just scroll down till you see the pass you have got, such as the entertainment pass, highlight it and move to the right until you get to ‘view all’ click on it and away you go! It took me hours to find that solution?

schnapps
Legend 5
Legend 5

When I posted here back in August 2020, there was an option to access the NowTV App via the My Apps and Apps Store on NowTV branded devices.

 

Since then this option has been removed by NowTV. 

 

The quickest method I have found to access for example your NowTV Entertainment section from the new look home screen. 

 

Is to navigate down the left hand side until you highlight the orange entertainment pass ticket tile box, then click OK on it with your remote, this will then automatically open the next screen page with the different Entertainment categories etc (saves a couple of presses on the right navigation key when scrolling across to View All). 

Allen101
Advocate

Thank you, it’s appreciated 👍