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TomD
Advocate

Now TV Boxes Not Working Since Recent Update

My NowTV box and my dad's NowTV box are not working at all since the latest update was applied by NowTV and I was wondering why? I have had to install the NowTV app on my smart TV and it is glitchy as anything. Can I please find out if there is going to be a fix applied from NowTV to fix the problems the last update has caused?

 

Thanks

3 Replies
gavs82008
Legend 5
Legend 5

@TomD 

Since March Now TV rebranded to NOW and dropped the TV from the name. 

If I were you I would set the devices back to factory settings as this often squashes bugs on the system.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
TomD
Advocate

I can't the screen is black when I go to the NowTV box screen on my TV.

gavs82008
Legend 5
Legend 5

@TomD 

You will be able to perform the reset on the device itself.

Check the below picture which is from the link I sent.

4FDCE01B-8973-40DD-AF66-6CA6DAD7EADF.png

FYI that I do not work for NOW, just a NOW customer trying to help