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Anonymous User
Not applicable

‎21-09-2021 8:20

Now TV Box will not connect to any WiFi Network

I am hoping that someone can help please.

 

Earlier today we had an electricity outage and were without any power for a few minutes, during this time both our Wifi networks off. Since the power has come back on the black NOW TV Box will not connect to Wifi.

 

It is only the NOW TV Box with which we are unable to connect (all other phones, tablets. printers, etc appear to be OK).

 

I am not at home now, but i think that there is/was an error code 014

 

I currently have 2 different Wifi networks at home, Virgin Media and Plusnet - and the NOW TV Box will not connect to either (which leads me to belive that the problem is not necessarily the Wifi).

I have tried the usual. switcging everything off and on, but nothing seems to work?

 

Thanks

0
1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎21-09-2021 21:26 - edited ‎21-09-2021 21:28

In response to Anonymous User's comment

Hi @Anonymous User 

 

You have the NOW Smart Freeview box, where if you flip the box over there will be a small reset switch / button underneath the bottom of the box.

 

Press or hold the button in for around 20 seconds to see if the screen changes back to its factory set opening page.

 

BTW - This box is still supported.

View solution in original post

10 REPLIES 10
Anonymous User
Not applicable

‎21-09-2021 22:36

In response to schnapps's comment

Don't worry, we don't have an ariel / use Freeview on the device