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Anonymous User
Not applicable

Now TV App Disapeared Off TV Screen. Cannot Watch Any Now tv Programmes !

I was watching a Now Tv film about 15 minutes ago and after 5 minutes the screen went blank, no error message etc. I now see that the Now tv app is missing from my list of installed apps. When I go into system info it says Now tv account info "Not Available". What is going  on ?

22 REPLIES 22
Saint1976
Elite 3

@Anonymous User what device are you using? Box? Stick? Integrated app?

Anonymous User
Not applicable
Am using a stick, which I may have to change as nothing I have done has
worked , thanks for replying
Anonymous User
Not applicable

It seems I am having the same problem. Nothing seems to be working. Have you had any joy with yours? 

RoyB
Legend

@Anonymous User 

 

That would either be a fault with your TV, or the NowTV device is cycling its connection, and keeps grabbing the channel.

 

To regain control of the TV, disconnect the power to the Stick, or unplug it altogether.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Rebooted both broadband and Now tv , disconnected both , did a system
update and connection check , still no joy but low and behold had no
trouble last night , may need a new stick though





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Anonymous User
Not applicable

I'm having the same problem, have tried all the normal reset etc and nothing working. Will be curious to see the responses 

Anonymous User
Not applicable

I am having the same problem please can someone  help

Anonymous User
Not applicable

The app is still on my TV, but I cannot watch the programmes.

I just get asked to pay£7.99 to join, but my payments are up to date

gavs82008
Legend 5
Legend 5

@Anonymous User 

This might sound daft but are you logged into the app on the TV?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Yes I am. Have been OK for several weeks but all of a sudden I can no longer get programmes