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No thumbnails show

I have the black now tv box. Just recently a problem has started in which when I first go onto the box, movies (for example) will have no thumbnails showing. The problem can be overcome by disconnecting the box from the power supply and reconnecting it. However, what can I do to stop the problem occurring in the first place?

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Legend 5
Legend 5

Re: No thumbnails show

Hi @Northshields

 

Try step 6 in this trouble shooting guide below, update the software on your box even if you are on the same software version.

 

https://help.nowtv.com/article/Troubleshooting-steps-for-the-Roku-player

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Advocate

Re: No thumbnails show

Perfect, that worked for me
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Re: No thumbnails show

schnapps,

 

Thank you for taking the trouble to reply. I have taken my time to respond as it is something of an intermittent fault. However updating the software (the box was actually already on the current version) has made no difference at all, but simply disconnecting the power supply and reconnecting it to make the box re-boot always seems to cure it. Presumably, I just have to accept now that it is a faulty box - although it is past any warranty period.

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Re: No thumbnails show

Since my first post I have noticed that several other people have raised the same issue, or, at least, a similar one. After a fair bit of trial and error, I believe that I have come up with a "workaround". In particular, by going into "Settings" and unticking the power saving option which switches the box off automatically after four hours, the problem does not recur. This suggests that the problem is caused by the latest software update not allowing the box to "wake up" properly after automatically switching off.

I should just add that I am connected to the internet by an ethernet cable attached to a Homeplug. Whether the same issue arises if the connection is by wi-fi I do not know.

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Scholar

Re: No thumbnails show

I have the same issue, ever since I switched to ethernet! It co-incided with a message to use a Micro-SD card. I will try a software update.

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Mentor

Re: No thumbnails show

I've tried the suggestions and nothing seems to work. This needs sorting by nowtv or the box is going in the bin.

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Re: No thumbnails show

Vic5432

I think that you might have a long wait for NowTV to sort this problem. After all, they no longer promote this box and so have probably lost interest. I have certainly long since given up expecting it to be sorted.

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Newbie

Re: No thumbnails

 Tried the uncheck box and it worked a treat. I'm connected by wifi. Thanks for the help Northshields. 

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