27-12-2017 18:56
Solved! Go to Solution.
27-12-2017 19:01
Hi @Anonymous User
Might be a HDMI issue, firstly try rebooting the box by switching off the power, if that doesn't work maybe try a different HDMI port on your TV,
If that fails have you got a second TV in the house, just to double check that there is sound coming from the nowtv box ?
27-12-2017 19:01
Hi @Anonymous User
Might be a HDMI issue, firstly try rebooting the box by switching off the power, if that doesn't work maybe try a different HDMI port on your TV,
If that fails have you got a second TV in the house, just to double check that there is sound coming from the nowtv box ?
24-11-2018 19:24
I have the same problem but have done all these actions and it's still the same can't watch anything
24-11-2018 19:25
@schnapps wrote:Hi @Anonymous User
Might be a HDMI issue, firstly try rebooting the box by switching off the power, if that doesn't work maybe try a different HDMI port on your TV,
If that fails have you got a second TV in the house, just to double check that there is sound coming from the nowtv box ?
I have the same problem but have done all these actions and it's still the same can't watch anything
24-11-2018 19:34
25-11-2018 12:18
Yh I've tried all that it's still not working
10-01-2019 12:52
I have done everything several times and still no sound, not impressed if I need a different tv. White box is playing up as very old, was fine still works temperamental though.. Very confused so any help would be grateful.😕
10-01-2019 13:05
Hi @Anonymous User
Which nowtv box do you have where there is no sound, white, black, smart Freeview, 4K smart or smart stick ?
If you have tried all the stuff mentioned in this thread and also gone into the box menu audio settings and had a play around with the different sound settings and you still only get a picture but no sound on your TV.
Then perhaps, try a full factory reset on the box by going into the box settings, then select Systems, then select Advanced System Settings, then select Factory Reset by typing the 4 digit number shown on screen.
If nothing helps, then see if live chat can assist you further.
Link here to live
https://help.nowtv.com/contact-us/managing-my-devices