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Anonymous User
Not applicable
07-08-2019 22:34 - edited 07-08-2019 22:41
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No ethernet connection
For months I've used now TV broadband without any issue then today the ethernet connection light went out.
I left it for a while and still nothing. Switched off and on again and also rest the box but nothing... service status says no issues for my area 🤷
All cables are plugged in the same as they always have...
12 REPLIES 12
Anonymous User
Not applicable
07-08-2019 22:41
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I have the same issue. Lost connection about 10pm this evening.
RoyB
Legend
07-08-2019 22:56
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@Anonymous User @Anonymous User
Call the broadband team on the number you have been given for them, and ask for your line to be checked.
Even in areas with no global outage, individual lines can fault.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
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07-08-2019 23:07
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Unfortunately can't call them. Lines only open 8am to 8pm @RoyB
RoyB
Legend
08-08-2019 17:27 - edited 08-08-2019 17:28
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@Anonymous User
What??!!
Are you sure?
I wouldn’t take Broadband from anybody who wasn’t available 24/7.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
08-08-2019 19:23
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Not sure why I kept calling it ethernet connection.
It's the internet light that's out on my hub.
I'll have to contact customer services then, thanks 🙂
RoyB
Legend
08-08-2019 22:51
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@Anonymous User
No worries. Light out on Hub, any light, get on the dog and bone to the Broadband team.
Happens about once a year on average here with BT, I call them, they reply almost instantly, wiggle a wire at their end, and I’m good until the next time.....
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
08-08-2019 20:19
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That's what Now Broadband message onscreen said 8am to 8pm
RoyB
Legend
08-08-2019 23:01
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@Anonymous User
Can you give me a URL where I can see this?
I can find Live Chat is 8am - 11pm, but nothing about calls - but then I’m not a broadband customer of NowTV, so maybe this is something I don’t have access to.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
09-08-2019 1:09
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It's a message that comes up for Now broadband uses checking their telephone line for a fault using inbuilt broadband repair tool.
