31-01-2018 20:31
Hello all wondering if anyone can help with an issue I'm having. I have had now tv for a long time with no problems but recently on my black now TV box if I go to say the family section in movies it said no content available but I could manually search sometimes and find a film, I had an old white player I plugged in to try and this worked fine, bought up all the films in all sections etc and all passes, so I went out and bought another new box thinking maybe I had a faulty unit, this new unit worked fine for a day then it began to do exactly the same! Another thing I notice is that the genre list is in descending alphabetical order when it worked but not now. I have done resets connected by cable etc to eliminate a wifi issue but cant solve it. White box still works fine! Anybody else had this issue? Thanks
03-02-2018 23:00
04-02-2018 13:47 - edited 04-02-2018 13:48
Should have added to my previous post, that if you have the NowTV App on a mobile phone or tablet then you can also browse the content from within the App and add anything you want to watch on your nowtv boxes by clicking the "Add to My TV" option button.
Just transferred a few movies and TV shows from my phone App automatically across to My TV Watchlist on my boxes.
Much easier and quicker IMO than going to the nowtv website.
Hopefully the NowTV Team will get this resolved quickly for customers who are effected with no nowtv content on their boxes.
04-02-2018 15:36
It seems to only be affecting the black now tv box, my son has the white one and that works no problem and using it on my phone works fine too. Updates, hard resets and reboots didn't work. Received this when i contacted now tv about the technical issue...
Hi lynsey,
Ref: 02890853
Thanks for contacting NOW TV.
Thanks for bringing up to our attention .
I've just checked with my technical department and they are working on this issue and they will revert you back.
Please be rest assured it will be resolved soon.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 02890853.
Thanks,
Subramanian
The NOW TV Team
and now i wait lol hopefully issues will be resolved soon
05-02-2018 18:42
05-02-2018 19:15
07-02-2018 14:09
09-02-2018 17:25
I have had this problem for weeks and it's very annoying not being able to see the film lists. When is this likely to be resolved?
09-02-2018 17:29
Hi guys,
Sorry for the late reply.
We have a technical team at NOW TV working on getting this fixed.
We hope to have this fixed as soon as possible
we appreciate your patience on this.
Many Thanks
Naomi K
14-06-2018 24:04
A service should not take money and not provide the promised service. Faults, yes, things that one cannot control and are due to outside factors but this lack of service while taking the money still for weeks on end are terrible.
12-02-2018 11:23