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expectingtofly
Scholar

Re: No 5.1 Surround sound with Now TV Boost

Hi @schnapps 

 


@schnapps wrote:

Did you also ask about your 5.1 issue over on the BT TV Community Forum where you may get more replies where BT TV customers have encountered this or not.

 

I have, but it seems to be a niche subject.   From reading between the lines, and the info from the now live chat, it appears that if you buy your Now Boost through BT it is marked differently on the account than if you buy it through Now (for some reason).   So the Now app has to recognise that, it appears the chromecast app had the same problem as described in this thread on the BT forum .

 

It appears that the Roku Now app has exactly the same problem, I suspect I will never get it fixed unless I am prepared to spend hours persuading Now and BT that there is a problem (like that person on that thread did) and they release an app fix or mark the accounts differently 😞

schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly

 

I feel your frustration.

 

I can't believe nobody else has come across this in the past or knows the answer.

 

Or has a similar setup with BT TV VIP package and uses 5.1 on a Roku or NOW box. 

 

Noticed you also started a new BT TV Community Thread here.

 

https://community.bt.com/t5/TV-Content-including-BT-Sport/Now-Tv-Boost-through-BT-TV-VIP-not-working...

 

With regards to the last post, I am assuming you are getting over 12Mbps wifi signal reception on your Roku / NOW box to take full advantage of Boost.

 

I can't remember if this was talked about and covered on an earlier post between us.

 

Because you said you tested the BT Youview box on the Sony AV Receiver that worked fine with 5.1.

 

I am assuming you also used an Ethernet connection on the NOW box has well rather than using WiFi on the NOW box? 

 

If you go into the NOW or Roku Settings under Network > About (from memory) it should show the down speed measured.

 

I hope you truly get it sorted. 

 

 

 

 

expectingtofly
Scholar

Re: No 5.1 Surround sound with Now TV Boost

Hi @schnapps 


@schnapps wrote:

Hi @expectingtofly

 

I feel your frustration.

 

I can't believe nobody else has come across this in the past or knows the answer.

 

Or has a similar setup with BT TV VIP package and uses 5.1 on a Roku or NOW box. 

 

I can't remember if this was talked about and covered on an earlier post between us.

 

Because you said you tested the BT Youview box on the Sony AV Receiver that worked fine with 5.1.

 

I am assuming you also used an Ethernet connection on the NOW box has well rather than using WiFi on the NOW box? 

 

If you go into the NOW or Roku Settings under Network > About (from memory) it should show the down speed measured.

 

I hope you truly get it sorted. 

 

 

 

 


 Yes, I agree, I find it odd that nobody else is reporting the problem.  But I guess it is a bit niche, as the 1080P is working, just the 5.1 is not, so I guess that narrows down the number of people would see the problem on a roku/now box.  A lot of people would take up the second box option with BT, which is another youview box, which could explain it the lack of people reporting.

 

in terms of bandwidth, i am indeed getting  35mbps seconds on wifi, I have also tried wired through power plugs with the same issue.   And of course dolby digital + works fine on other apps on the same devices (netflix and roku channel), it only does not work on the Now app.

schnapps
Legend 5
Legend 5

Re: No 5.1 Surround sound with Now TV Boost

Hi @expectingtofly

 

With Covid rules relaxing possibly (depending on this new Indian variant) its a shame you don't know somebody who has a 5.1 surround setup in their home where you could take your NOW box & Roku Express to test on their system using your BT TV account login on the two devices.

 

Or you know somebody who has a Games Console, Fire TV Stick or another Supported 5.1 Boost device  that you can temporarily borrow to test out on your BT Account. 

 

If you do manage to borrow such a device make sure you sign out of the NOW App fully before you give the device back. 

 

This might then prove if it pointed to the BT TV account or your setup in your home if the 5.1 surround sound miraculously worked on somebody else's system.

 

Though the former does sound like the cause. 

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Daveyboy12345
Scholar

Re: No 5.1 Surround sound with Now TV Boost

Hi, I know this thread is a little old. However, I am also having an issue but only on one device. 

I have a Roku 4k streaming stick and up until recently has been outputting 5.1 sound as it should. However, now it’s not and I only get stereo. All other apps work as they should and output just fine. It’s just the now tv app that has stopped outputting 5.1. All other aspects of boost on their is fine. Eg, 50fps on sport and 1080p. 

I’m on latest roku and now tv app on roku (although the app seems to be an older version on roku than it is on firestick and Samsung). 

roku version is 10.0. 

anyone else having 5.1 issues with now tv on roku currently? 

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Saint1976
Elite 2

Re: No 5.1 Surround sound with Now TV Boost

@Daveyboy12345 yes and a thread was started the other day although, so far, it's only 3 users having the same problem.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-TV-Boost-Roku/m-p/567333#M14732

 

Not a major issue to me as I have other means of watching Now with 5.1 but if it's your only device I understand the frustration.

 

As a suggestion you could contact

 

customerservices @ nowtv.com (ensuring no spaces) 

 

to see if you get a suitable response. Alternatively @Simon-J do you know if the tech team are aware of Roku devices not currently having 5.1 surround sound working?