Hi @schnapps Thank you for your help.
I have now tried the BT youview box in the AV receiver, and can confirm that 5.1 works find both from the app and from selecting sky cinema on the multicast.
So it appears it just is not working from the old black now box.
I'm presuming the sound levelling feature would be obvious when pressing * ?
This is all I see :
From what i can tell the Volume Levelling feature is missing from both the older NOW black box and NOW Freeview Smart box when pressing the star button on the NOW remote.
I am sure this feature was available previously on both of them.
I did have a quick look in the NOW Freeview Smart box menu settings and couldn't find an option for Volume Levelling instead of using the star button on the remote.
To be honest i am out of ideas, apart from maybe play around each of the Audio settings on the box, from memory when i used my old NOW box i had it set to either Auto or D+ and maybe try forcing 1080p in the box Display settings if you was using Auto.
I doubt this will help because you mentioned you are getting 5.1 on the Netflix App from the NOW black box.
Hi @schnapps Many thanks for your help.
Yes, I've tried everything I can think of. As you say, 5.1 is working fine from the Netflix app on the same device. So there is something specific to the now tv app aspect preventing it from working.
I'm loathed to buy another device, even though they are cheap as chips. I'm not a big fan of electronic waste. This should work! (the bt youview now app works find for 5.1 connected to the same av receiver with the same hdmi lead)
The big difference with the BT youview box is that you can go to Manage account and go to the boost settings and select "Dolby Digital Surround". That is not available on the black now tv box, it just states "go to settings->audio". So I am guessing that there is a bug somewhere preventing from selecting the dolby digital plus audio stream.
I haven't got access to my television at the moment with a camera, but this Roku Guide where there is a attached video will show you about the Volume Levelling to give you a general idea.
The pop up display on my NOW 4K box is slightly different and doesn't offer all the same features has a full blown Roku Player.
In theory the Volume Levelling feature shouldn't have any bearing on the NOW surround sound, but the only reason i mentioned it on my first reply was because in the past a couple of customers couldn't get 5.1 surround sound on their AV Receivers until they played around with the Volume Levelling where i am sure Off was the pre-set that seemed to work for them.
If you can live with Dolby Digital rather DD+ on Apps such has Netflix, Amazon Prime Video then does your television offer optical out ?
Because i don't know your system layout and configuration and if you have an optical cable lying around the house of sufficient length, then maybe try that instead with your Sony AV Receiver and plug your Now Box into the HDMI port on your television.
This is not ideal rather than using HDMI or HDMI ARC and just a test to see if you can somehow force 5.1 out of the NOW black box when watching NOW 5.1 content.
If it was me and nobody can come up with the solution, then i would bite the bullet and get a newer NOW playback device that supports 5.1 surround sound.
Don't know if there is anything in this linked thread below discussing 5.1 surround sound on NOW Boost helps or not ?
This is nuts. I've bought a brand new Roku Express. I may have made the wrong choice 😞
The exact same problem exists!!
I got suspicious when all the menu appeared the same (even down to the "go to settings->audio" when you go into the settings of boost on the manage account)
I set the settings to output Dolby Digital plus. All works fine on every other app on the box apart from Now TV, whatever device dolby digital plus supporting device I attach it to.
Now tv refuses to output Dolby Digital Plus 5.1. I have an av receiver that supports DD+ and a television (in a seperate room) that supports DD+. If I play netflix from the box DD+ works. If I play movie from Now tv it outputs linear pcm stereo. aaaargh!
I just don't believe these boxes support 5.1 . Please can someone, for my sanity, confirm that they have 5.1 working from either the Roku express or the old black now tv box?
My Roku Stick Plus runs Dolby Digital 5.1 surround sound perfectly fine on the NOW App on my Pioneer AV Receiver.
Would have thought the Roku Express would work the same.
Is there an option for Volume Levelling on the Roku Express and if so is it set to Off.
Have you tried all the different Audio Settings on the Roku Express.
From memory my Roku Stick Plus was set to Auto.
What happens if you use the Roku Express on your second Surround System in your other Room is the result the same?
One thing I forgot to mention in my above post is that I haven't run or tested my Roku Stick Plus out on my AV Reciever in my back Projector Cinema Room in a while.
So I haven't tested the 5.1 surround sound since the latest NOW App new look refresh layout on my Roku Stick Plus and Pioneer AV Reciever.
Though I doubt the new look NOW App would have broken the 5.1 DD audio.
I could fire up the projector tonight to double check if you wish by playing a 5.1 NOW movie with Boost.
Hopefully a Roku Express or NOW black box owner will confirm that they are getting DD 5.1 from their Roku Express or NOW box when watching NOW content with the 5.1 icon with NOW Boost to save me firing up my projector this evening.
Hi @schnapps Thank you for your continued help.
Your configuration is the same as I am trying to achieve. I am adding the now tv box / roku express to an av receiver that is connected to a projector (and an older tv in this room when I don't want to use the projector. To recap :
There is something wrong that I just don't understand. I'm not naive at this stuff. And as I say, Netflix DD+ just works, on the same devices.
To confirm, if I use my BT youview box Now tv app in the same set up, DD+ works fine, so there is nothing wrong with my account.
I am also out of ideas. Please don't fire up your projector on my account, but next time you use it, I would be very grateful if you would report back to confirm it is still working for you on your Roku stick (I'm sure it will, else I'm sure there would be more people complaining, not just me!)
(edit: Forgot to mention, I have a sony tv that is DD+ compatible in a different room, I've connected both devices to that tv. Same result, I get DD+ on Netflix, but not on Now TV)