New voucher is invalid

[Anonymous User]

Help!
I am so frustrating at the moment. I'm a here setting up this now tv box... reach the stage for voucher and its saying voucher is invalid. I have tried multiple times.
This system is not even accepting my debit card to purchase pass.
Is there a phone number to call to talk about this?

[Matthew1234567]

I found the 'live chat' feature helpful for queries relating to account

[Andy · Accepted solution]

@Anonymous User Welcome to the forum. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

[Anonymous User]

So....I went to Argos today and bought a Now tv stick with a 2 month entertainment pass. I have an existing user account. 

I've been messing for over an hour now, keeps refreshing on the tv giving me a new code to try....every time I input it says invalid.

I'd love to go to live chat but nobody is responding there either.

FUMING....WHATS THE POINT???

[schnapps]

Hi @Anonymous User

With your PC or Mobile internet browser you need type in the browser url https address bar nowtv.com/tv

Make sure whilst typing that your browser doesn't auto correct to a different nowtv web address or don't type in your browser search engine.

Once you reach the correct web page on your PC or Mobile, you will be asked to enter your nowtv account details, then the web page should change and ask you to type into a box the six digit code that you see on your television screen.

After that the television screen will refresh with a button on screen saying something like press to continue and start watching.

Then once the stick is up & running go to the nowtv website sign into your account then click on the My Account > Passes & Vouchers section where you should see somewhere on the page a button to redeem your 2 month entertainment voucher.