I’ve tried searching for a solution and have tried
looking in settings and trying different options
different hdmi port
different hdmi cable
volume is up on the tv n works with virgin box
volume is turned up on the nowtv box but still not hearing anything
can somebody tell me how to fix it please?
would love to be able to watch on the tv
Have you access to another television just to see if the new box works on a different tv ?
If the box doesn't provide sound with a different television, then i would say there is a problem with the nowtv box which needs replacing under warranty.
It's a shame you haven't got another TV to test the nowtv box to see if the box has an inherent fault with the sound on it and needs replacing under warranty.
The only other things that i could suggest is go into the box menu settings and try different options under "audio".
If playing around with the box audio settings doesn't make any difference, then try step 6 in this help guide linked below.
Update the software even if you are on the same software version number already.
If that doesn't work, see if a factory reset of the box by following step 2 of the linked guide makes any difference.
Otherwise see what the NowTV Tech Team came back with.