27-03-2020 15:45
I had NowTV internet installed yesterday but my VOIP phone won't work. Says no network available yet I have an ethernet wire from phone to the router. I've had a Techie at work remote in and take a look but he says that the IP address for the phone is not showing. I can't get hold of anyone via the chat as it's not working at the moment. Any ideas anyone?
08-09-2020 12:21
Hi, I have the same problem. Wifi working great but voip phone won’t connect through Ethernet cable. Did you solve it?
08-09-2020 12:43
@Anonymous User @Anonymous User
Hi Manual
Just spoke to my own ISP, not Now TV, about what would be needed to have VOIP?
I was told, apart from fibre connected to your home and a specialised phone your ISP would have to have that facility on offer, and not all ISPs have VOIP to offer.
UK Bob
08-09-2020 14:06
So, are you saying connecting Cisco IP phone for working from home is not possible?
08-09-2020 16:54
@Anonymous User
Manual
I really don't get what you're saying about what I reported this morning, to summarise your ISP must have VOIP as a facility to offer you.
Please don't read anything else into what I have just written
UK Bob
08-09-2020 17:11
Bab
just read what you wrote and calm down!
if you don’t know what a IP phone is just educate yourself. It’s not a service ISP need to offer but just allow it to work and not filtering it as NOWTV does.
08-09-2020 17:42
@Anonymous User
OK Manual
Being calm, I personally have never used a VOIP phone or ever desired to use one, so this morning I phoned up my ISP's help desk and got someone that knew what he was talking about, i.e. actually worked with VOIP.
He was the one that told me that an ISP had to have the facility to offer it's customers, now if that's wrong I'll live, learn and move on.
UK Bob
08-09-2020 17:48
08-09-2020 18:32
@Anonymous User I don't have NowTV broadband but I believe that the hubs are the same as sky hubs (they're the same company) so try the sky community for answers. Have a look through the linked thread for a start.
https://helpforum.sky.com/t5/Broadband/VOIP-over-SIP-on-Sky-Q-router/td-p/3168724
24-08-2021 16:59
Was this issue ever solved?
I use a Snom320 VOIP phone with Sipgate line...
Ever since moving to NowTV Broadband, the phone disconnects from the Sip servers ever few hours and requires a reboot.
I read on Sky that ALG must be switched off, but the NowTV routers don't have this option.
Has anyone ever fixed this issue?
TIA,
Chris