New Format

[NewFormat]

What has happened to the home page on the NowTV box. It is more confusing. When I press the NOWtv button on remote, no longer works. When viewing  films the back button no longer works, you have to press the home button which takes you to the beginning again.

Please put back to the way it was. If its not broken don't fix it.

[Jaz]

I really, strongly dislike the new home page layout too! Find it harder to find what I'm looking for and really difficult keeping track of the programmes I'm watching, especially how many days left to watch each one, as they are no longer on the one page together! 

I really miss the Nowtv button display as it was. It was so easy to use and everything seemed logical. Now it just all seems like a jumble and that button is defunct. I hate it!

Please, please, please bring back the Nowtv button menu as it was.

Finally, with the new layout my box will no longer go into sleep mode! Being in my bedroom I have to disconnect it from the power every night otherwise I have it's bright light waking me up.

Please restore the Nowtv button menu as it was! PLEASE. 

[yahsfa]

I can only agree. I miss the now tv button working. The new interface cannot have been tested by real users.

There is another thread about how to hive feedback but I cannot see that they will listen.

[ally01]

The new layout is awful, and so long winded to actually get to where I want to go. Can't find an option for latest episode from things on my watch list. Now tv button is defunct. Seen another post saying the changes were implemented due to feed back recieved! Would love to know who from, and who actually tested these new options, coz it certainly wasn't genuine users! Between increasing prices, and forcing stupid changes, you'd think they didn't want customers

[kellyd86]

does anyone know how to work the box since new format? I usually press nowtv button then go to kids and choose something for them to watch but I have no clue how to access the categories anymore..help me please 😭😭😭

[schnapps]

Hi @kellyd86 

If you are using the older style remote with just the NowTV & Sky Store button on it, then there are a number of ways to access the Kids section.

When on the main front new page screen, navigate down the screen and once on the Kids red colour pass tile icon click on it to access the kids section.

Or if you prefer the old NowTV App access method, whilst on the new look home page screen, press the back button on the remote (the button next to the home button) this will then open on the left hand side the older style tab options.

Navigate down to Apps Store, then highlight and click OK on the NowTV App, then highlight and click OK on "Go to App".

This will then direct you to the older style UI layout you are more familiar with when you used to press the NowTV button on your remote controller.

[kellyd86]

Hi @schnapps 

Can i just say thank u sooo much! I was convinced our box was broken 🙈🤣🤣

All sorted! Thanks again..

[Loubie1]

I agree I’m so disappointed I can’t find my box sets I can’t find my favourites it’s awful they seem to have tried to copy Prime TV with this new layout. Change it back please 

[Notafanofnowtv]

I really strongly dislike the new format. Cant find things. Synopsis for programmes and films not there so you have to go in to each one to get more info. Dreadful change to make. Not at all user friendly.  It was fine before so not sure why the change. Its certainly not for the better.

[harrypalmer2]

I'd have to agree with all other comments. It's almost impossible to now establish how many remaining episodes there are, or how many other series. You have to go back to homepage, and save it as a favourite, and go through the Watchlist.

Why has the auto-off been adjusted to 4hrs only - what a waste of energy. I would prefer a 20min option. The standby option kicks in promotional screensavers, but the power light stays on. Maybe this so called upgrade is for the smart box, but is not suitable for the original design, where the box is only needed if you want to watch nowtv channels /boxsets. Please amend as soon as possible.