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Anonymous User
Not applicable

New Box, Linking Message

Hi guys,

Just bought a new 3 Entertainment pass box from Curry's and plugged it in. Created an account, connected to WiFi, downloaded.update, logged I etc etc and then the box has put a 'linking' message up.on screen. It has been up on there for about 25 minutes now, any idea how long it takes?
It keeps going to screen saver mode too, which I then press the down key to get the same linking screen back up.

Just checked my broadband speed.over WiFi and it is running at 51 mbps at the moment for download and 9.5mbps for upload so not a connectivity issue.

Any suggestions?

Cheers

Ian
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. That linking message shouldn't appear, it sounds like the software update may have completed incorrectly. Reset the box by pushing a pin into the reset hole at the back until you see it restart, then try setting up the box again.

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10 REPLIES 10
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. That linking message shouldn't appear, it sounds like the software update may have completed incorrectly. Reset the box by pushing a pin into the reset hole at the back until you see it restart, then try setting up the box again.

Anonymous User
Not applicable

Hey Andy, that sorted it thank you...
Andy
Legend 5
Legend 5

@Anonymous User No worries, hope you enjoy using your box.

Anonymous User
Not applicable

Had the same issue so reset as suggested and now it's app updating. Thanks.
Anonymous User
Not applicable

Hi

Our (white) box displays this message after a reset and despite numerous combinations of resets as advised by the Now TV chat team it hasn't resolved and we were told the box was faulty and needed a new one.  So today we bought a new one (Black) and plugged it in and ran through the setup and same Linking Error message is displayed...again just been in chat and done numerous resets to no avail.

 

Now whating for the technical team to advise...

 

Anyone got any ideas?

 

Kind Regards 

Kirsty

Andy
Legend 5
Legend 5

@Anonymous User

 

If you're getting the same message as above after you've connected to your wifi then the other thing you can try is a forced software update. 

 

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

 

If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have).

 

However it's strange you get the same issue on two different boxes. Do you connect to the Internet via a VPN and/or make any changes to your broadband connection to make it appear you are not in the UK (eg to watch Netflix UK)? If you do, you'd need to reverse these to get the box to work properly.

 

Also, if you live in the ROI and are accessing NOW TV Ireland did you make sure the boxes were bought in the ROI, as boxes purchased in the UK won't work properly. 

Anonymous User
Not applicable

Hi Andy

 

If you're getting the same message as above after you've connected to your wifi then the other thing you can try is a forced software update.  - Done this with both boxes and no joy.

 

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

 

If done correctly a Secret Screen will appear (if it doesn't, press Home to go back to the start and then try again). Choose Update software and allow it to run (even if it reports the same version as you already have). - Done this for both and still no joy

 

However it's strange you get the same issue on two different boxes. Do you connect to the Internet via a VPN and/or make any changes to your broadband connection to make it appear you are not in the UK (eg to watch Netflix UK)? If you do, you'd need to reverse these to get the box to work properly. - No we don't connect using VPN and have tried 2 different routers.  We don't use Netflix nor do we make it appear we're not in the UK for anything else.

 

Also, if you live in the ROI and are accessing NOW TV Ireland did you make sure the boxes were bought in the ROI, as boxes purchased in the UK won't work properly. - We live in the UK and bought both boxes in the UK.

Thanks for your help.

Kirsty

Andy
Legend 5
Legend 5

@Anonymous User Thanks for that, if you go http://www.iplocation.net do each of the geolocation providers shown you as located in the UK (some of the actual locations may be quite a bit out).

Anonymous User
Not applicable

Thanks Andy

 

Shows us in the UK but miles away...

 

The technical team has come back with:

Thanks for contacting us on Live Chat!

 

Please follow these steps to activate the NOW TV Box.

 

 

Step 1:

Press these buttons quickly on your remote control: 

Home x5

Fast Forward x1

Play x1

Rewind x1

Play x1

Fast Forward x1

 

 

 

Step 2:

This will take you to the Platform Secret Screen. •If you have a black NOW TV Box, select Systems Operations Menu and then Disable Network Pings.

  • If you have a white NOW TV Box, just select Disable Network Pings.

  

Step 3:

 

Press ? on your NOW TV remote until you reach the Connection Setup screen, and try connecting to your network again.

 

If the steps don't work, please reset your NOW TV Box, then try to connect to your wireless network again.

 

I hope this helps you! 

 

If you are still stuck, do get back to us on Live chat!

But there isn't a ? button on the controller!