02-12-2015 18:31
I've reset my password TWICE and can login on my laptop and smart phone no problem but my NOWTV box is freaking out and keeps telling me it's the incorrect password.
Even reset the box and NOTHING.
Anyone else having these issues? Seems like it has happened before.
Thanks,
alyssa
03-12-2015 19:30
03-12-2015 19:33
07-12-2015 13:55
Hi @Anonymous User,
Thanks for getting in touch.
Can you please let us know if you are still encountering this issue with your NOW TV Box?
We look forward to hearing from you so we can try our very best to get this resolved.
Thanks,
Karl
NOW TV Team
07-12-2015 17:14
11-12-2015 23:29
Had now tv box for about 4 months. Not able to get ITV for over a week now. Getting message
'Somethings gone wrong Sorry - your video is unavailable at this time please try again later' . I have tried unplugging, moving box and resetting, but still not happening. Can someone help please?
@Anonymous User wrote:
Hi,
All sorted now
Thank you
03-12-2015 20:58
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
02-01-2016 12:03
My new black box refuses my correct username/password login.
Was working ok up until Dec. 29. Hasn't worked since power up on Dec. 31.
It shows the symptoms as previously discussed in this thread.
None of the usual suspects work - power off/on, reset/factory reset the box, disabling network pings.
Box is connected via ethernet cable, shows green tick marks for connection to home network and internet.
Anyone have details on network ports used by the box?
Logging in to account->devices from my PC, I see the box occasionally changes its name between NOW TV Box and Roku - none of my doing (yes, I know where the name Roku comes from).
AFAICS there is nothing the customer can do by way of self-service to fix this. How can I raise a support ticket so that NowTV does whatever is required at their server end for my specific box?
iPad app is working just fine.
03-01-2016 10:22
Went on to Live Chat.
They emailed me a password reset link which fixed it instantly.
03-01-2016 16:26