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Rob-T
NOW TV Team (Retired)

Re: Network error when trying to log in on NowTV box

Hi @Laurajayvale83

 

Sorry to hear you are still having issues getting started. 

 

Here are our steps on setting up a Guest Network.

 

1 .Log into your router as you would normally

 

2. Click advanced settings

 

3. Click on the 2.4ghz first guest wirless network

 

4. Tick the box for enable 2.4ghz first guest wireless network

 

5. In said box type in what you want.

 

6. Choose your passphrase

 

7. Click apply and confirm

 

Then go back to your NOW TV box, rescan for network, select the one you just gave a new name for enter your passphrase you just gave as well and away you go, if it doesn't work first time then try disabling Pings as mentioned previously.

 

Let us know how you get on 🙂

 

Thanks

 

Rob

NOW TV Team

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Community Manager
Community Manager

Re: Network error when trying to log in on NowTV box

Hi @Rainny,

 

Thanks for posting.

 

If you havn't already try the steps here to disable pings on your box.

 

If you still have issues try the steps @Rob-T has suggested in the post above. You can also try changing your router channel, you'll be able to find a guide on how to do this on your Internet providers website, or by searching google.

 

Thanks

 

Simon

NOW TV Team

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shaun1812
Mentor

Re: Network error when trying to log in on NowTV box

HAVING TRIED UNSUCCESSFULLY ABOUT 10 TIMES SETTING UP  PASSWORD AND GETTING STARTED.

HAVE REACHED CONCLUSION THIS A USELESS PRODUCT AND SHOUD BE TAKEN OFF THE MARKET.

I HAVE HAD NO SUPPORT FOR OVER TWO DAYS, AND THE COMPANY WHO MARKETS THIS PRODUCT

SHOULD BE ABSOLUTELY ASSHAMED OF THEMSELFS

TRUTHTELLER
Occasional Poster

Re: Network error when trying to log in on NowTV box

I COULD NOT AGREE WITH YOU MORE,  NO CUSTOMER SERVICE NOW I HAVE A PRODUCT I CANT EVEN USE 

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Community Manager
Community Manager

Re: Network error when trying to log in on NowTV box

Hi @shaun1812,

 

Thanks for posting.

 

I believe you have now sorted this issue and found where you were going wrong.

 

I'm sorry you feel that way. Once you contact us we do get back to you as soon as we can. 

 

Thanks

 

Simon

NOW TV Team

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Community Manager
Community Manager

Re: Network error when trying to log in on NowTV box

Hi @TRUTHTELLER,

 

Thanks for posting.

 

I can see we have emailed you regarding this and are currently awaiting your response.

 

If you havn't received the email please let us know here.

 

Thanks

 

Simon

NOW TV Team

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Malbertho
Observer

Re: Network error when trying to log in on NowTV box

I wonder if this will help?  I received a new black box as a gift 3 days ago and (despite a borrowed white one working perfectly on first connection) had the error message " cannot connect to local network" or words to that effect. It had picked up the wifi network but not the next one in the list. I have a Virgin superhub.  I went to the forums and saw that this had caused a lot of problems to a lot of people. I worked through the various suggestions about disabling the 'Ping' and setting up a Guest Network etc., and was very frustrated by the waste of a couple of hours of my time. THEN, returning this morning to the problem, I noted item 6 on the Nowtv troubleshooting page......update software!  As the gadget was new I expected this to be a further wasted effort but Lo and Behold there WAS a substantial update which downloaded and Bingo!  Smooth connection achieved.  So I have learned a lesson or two here and hope others may benefit.

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waynemutter
Observer

Re: Network error when trying to log in on NowTV box

same here. trying to get on with my pc but just wont work. somebody help! 

 

cheers!

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