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Advocate

Netflix app not working on now tv box

Hi, downloaded netflix app earlier from app store on black now tv box, but app will not load/open.  Just comes up with netflix has encountered an error.  Error code NW-6-400.  Any one else having this issue? Spoken to now tv via chat and have run system update and reset box etc but to no avail.  Also spoken to netflix who also have no clue.  Thanks in advance...

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Legend 5
Legend 5

Re: Netflix app not working on now tv box

Hi @Neville181

Two nowtv members have mentioned this in this link thread, not sure what the answer is mind on how to fix it.

https://community.nowtv.com/t5/Other-Apps/Netflix-now-in-app-store/td-p/478461

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Advocate

Re: Netflix app not working on now tv box

I’m currently having the same problem also

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Expert

Re: Netflix app not working on now tv box

the netflix app nor working on my box 

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Scholar

Re: Netflix app not working on now tv box

I get the same NW-6-400 error and I posted it in a different thread.

I've tried reinstalls, factory resets and router resets to no avail. 

It looks like the same error that affected Roku boxes earlier this year...

https://www.reddit.com/r/Roku/comments/80qbng/latest_netflix_update_on_streaming_stick_breaks/?utm_s... list

That error got fixed. Looks like we need to wait for it to be fixed here.

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Mentor

Re: Netflix app not working on now tv box

I just did the force update by pressing  home 5 times FF 3 times and rew 2 quickly  updated the box and now netflix works for me 

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Scholar

Re: Netflix app not working on now tv box

@debzy00 MayI pplease ask if you are using the black Puck now TV box? 

I did what you did and I get the same error. I did it twice, first removing the app and reinstall, and again without. I've also tried factory resets doing the same thing. 

So it'd be good to know if you or anyone else had Netflix working on a black Puck box.

 

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Observer

Re: Netflix app not working on now tv box

I am having the exact same problem on the black nowtv box a long with a lot of others i suspect its maybe a software thing nowtv will have to fix for the black now tv boxes But its working on my nowtv smart box so it must be a software issue with the black boxes that'll hopefully be fixed soon with all the feedback being sent back to nowtv 

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Legend 5
Legend 5

Re: Netflix app not working on now tv box

Hi @Stevieeee @Colin8

I just dug out my old nowtv black box and tried the Netflix App where i had the same error code reported by everybody else when checking the nowtv software version on the box it was showing 8.0.3 4230.

Did a force software update on the std black pluck shape box by pressing home x 5, then FF x 3, then RW x 2 on the remote controller to access the hidden menu and there was a new version 8.1.3 4149 shown available to update.

Did the update and Netflix is now working fine like my smart box.

Check your software number on the nowtv box, if version still on the older version 8.0.3, then usually what happens nowtv tends to send out the software updates to customers in batches (so expect the new version to be available on your std black boxes shortly).

If you are already on software 8.1.3 4149 then update the software in the hidden menu anyway.

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Observer

Re: Netflix app not working on now tv box

Yeah i was on 8.0.3 and force updated to 8.1.3 and still not working unfortunately 

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