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Neville181
Advocate

Netflix app not working on now tv box

Hi, downloaded netflix app earlier from app store on black now tv box, but app will not load/open.  Just comes up with netflix has encountered an error.  Error code NW-6-400.  Any one else having this issue? Spoken to now tv via chat and have run system update and reset box etc but to no avail.  Also spoken to netflix who also have no clue.  Thanks in advance...

31 REPLIES 31
schnapps
Legend 5
Legend 5

Hi @Neville181

Two nowtv members have mentioned this in this link thread, not sure what the answer is mind on how to fix it.

https://community.nowtv.com/t5/Other-Apps/Netflix-now-in-app-store/td-p/478461

Anonymous User
Not applicable

I’m currently having the same problem also

pauline1769
Expert

the netflix app nor working on my box 

Anonymous User
Not applicable

I get the same NW-6-400 error and I posted it in a different thread.

I've tried reinstalls, factory resets and router resets to no avail. 

It looks like the same error that affected Roku boxes earlier this year...

https://www.reddit.com/r/Roku/comments/80qbng/latest_netflix_update_on_streaming_stick_breaks/?utm_s... list

That error got fixed. Looks like we need to wait for it to be fixed here.

Anonymous User
Not applicable

I just did the force update by pressing  home 5 times FF 3 times and rew 2 quickly  updated the box and now netflix works for me 

Anonymous User
Not applicable

@Anonymous User MayI pplease ask if you are using the black Puck now TV box? 

I did what you did and I get the same error. I did it twice, first removing the app and reinstall, and again without. I've also tried factory resets doing the same thing. 

So it'd be good to know if you or anyone else had Netflix working on a black Puck box.

 

Anonymous User
Not applicable
Hiya , mines the bigger smart box, i had to buy a new box from ebay as i
heard from nowtv that the puk boxes were incompatible
Anonymous User
Not applicable

I had to purchase the bigger square smart nowtv box, as i read on these forums that the nowtv little puk box isn'tt incompatibke with netflix 

Miketurn
Scholar 3

Same problem with Netflix on my 'puck' box 4201SK.

Broadband is Virgin and I'm using a wired connection.

Stick and Smart box all work fine over wireless.