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Advocate

Needs reset every before use

Every use my box shows a fuzzy screen.  I have tried unplugging and repowering, but the only solution is to press reset underneath.  I then have to enter every password which is driving me insane.  Prior to this, there was a problem, I had to unplug and power up to activate the screen.  Any suggestions.

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Legend 5
Legend 5

Re: Needs reset every before use

@Rogue1 

 

What colour is your box?


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Advocate

Re: Needs reset every before use

Black box, blue writing, reset underneath

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Community Manager
Community Manager

Re: Needs reset every before use

Hi @Rogue1 ,

 

Sorry to hear about the issues you are encountering with your device. 

 

Can you please let us know the version of the app you are running?

 

You should be able to find this out by heading to My Account.

 

Thanks

Karl

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Advocate

Re: Needs reset every before use

This is the version I am running

V 5.7.137
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Advocate

Re: Needs reset every before use

Any suggestions?

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