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Anonymous User
Not applicable

Needs reset every before use

Every use my box shows a fuzzy screen.  I have tried unplugging and repowering, but the only solution is to press reset underneath.  I then have to enter every password which is driving me insane.  Prior to this, there was a problem, I had to unplug and power up to activate the screen.  Any suggestions.

5 REPLIES 5
RoyB
Legend

@Anonymous User 

 

What colour is your box?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Black box, blue writing, reset underneath

Karl-F
Community Manager
Community Manager

Hi @Anonymous User ,

 

Sorry to hear about the issues you are encountering with your device. 

 

Can you please let us know the version of the app you are running?

 

You should be able to find this out by heading to My Account.

 

Thanks

Karl

Anonymous User
Not applicable
This is the version I am running

V 5.7.137
Anonymous User
Not applicable

Any suggestions?