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Anonymous User
Not applicable

‎31-12-2018 10:32

Need password but can't remember email address

My landlady has a son who set up account but he has mental health issues and can't remember email address he set it up on hence he doesn't know password etc either and she has noticed on her bank details she is paying £23 for a service she isn't getting for the last few months.  

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2 REPLIES 2
Anonymous User
Not applicable

‎22-06-2019 6:19

I had an account which I have no access to as it was an iCloud email address which I cannot remember the details of. I set up another account but now I'm paying for two and I can't cancel the first account.
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RoyB
Legend

‎22-06-2019 9:30

In response to Anonymous User's comment

@Anonymous User 

 

NowTV will know what the other account is, if you can give them your bank and/or card details.

 

Contact them on Live Chat, and after exercising due safeguards, they can perhaps resolve this for you:-

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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