cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

NOWTV HD

Hi

    I have a black nowtv box with nowtv in blue on the front of the box, I pay the extra for hd but when I go to the entertainment and sky movies they haven't got the HD logo next to each channel, does this mean I won't be viewing those in hd and if so why?

please can someone shed some light on this?

 

 

Labels (1)
0 Thanks
Reply
1 Solution

Accepted Solutions
Highlighted
Scholar 3

Re: NOWTV HD

This has come up here a few times and the following seems to resolve the issue. Sign out of your account on the device, turn off the power for 1 minute, turn the power back on and sign back into your account.

 

Double check that under passes, boost is showing as active.

View solution in original post

6 Replies
Highlighted
Scholar 3

Re: NOWTV HD

This has come up here a few times and the following seems to resolve the issue. Sign out of your account on the device, turn off the power for 1 minute, turn the power back on and sign back into your account.

 

Double check that under passes, boost is showing as active.

View solution in original post

Highlighted
Legend 5
Legend 5

Re: NOWTV HD

Hi @Gilly 

 

Have you purchased the Boost Pass on your account for the extra £3 per month to work with any other passes you have running ?

 

Have a read of this linked article about NowTV Boost.

 

https://help.nowtv.com/article/what-is-now-tv-boost 

 

If you have only just purchased the Boost Pass on your account, then go into the NowTV App on your NowTV Box and under My Account section of the App sign out of the App.

 

Then sign back into the NowTV App where hopefully the Boost Pass will show under your active passes on your account.

0 Thanks
Reply
Highlighted
Advocate

Re: NOWTV HD

sorry schnapps and saint I accepted the answer when I shouldn't have but in reply to you both yes I have paid for the boost and no saints your fix didn't work.

I had the HD icon next to the programmes when I used the nowtv app on my lg tv but the app on the lg tv is buggy and doesn't work a lot of the time so I went back to using my standalone nowtv box.

surely I haven't got to buy the new 4k smart box to get the use out of the hd boost that I pay for?

 

0 Thanks
Reply
Highlighted
Scholar 3

Re: NOWTV HD

Nope, that box is 1080p so you should have the service in hd.

 

I don't have that box but can you go into settings and see if there is an option for the steam or picture quality? There may be a setting for automatic, 720p or 1080p. If there is, change it between automatic and 1080p.

0 Thanks
Reply
Highlighted
Advocate

Re: NOWTV HD

but when I go to the entertainment and movies section of the tv menu none of them have HD beside them i.e sky 1   instead of sky 1 HD

0 Thanks
Reply
Highlighted
Scholar 3

Re: NOWTV HD

Have you looked in system settings for stream quality? If you have and changing the setting hasn't worked the only other suggestion is to do a factory reset on the box.