29-09-2020 20:41
Is anyone having problems with NOW TV being unavailable? I've tried restarting box but it's not worked for two days. I have a lot of network problems with the box too, always buffering etc and no problems with other devices in the house.
Solved! Go to Solution.
29-09-2020 23:07
Thank you so much. Will give that a go and see!
29-09-2020 22:51 - edited 29-09-2020 22:53
Hi @Anonymous User
There was a bug with the latest software with regards to the unavailable error message, but NowTV reckon they fixed it.
I never had that bug myself, but did encounter other glitches and bugs with the NowTV new look home screen layout.
Firstly i would try a forced software update on your NowTV box by following these instructions below.
This updates your software, fixing any faults in the process.
Home x5
Fast Forward x3
Rewind x2
If the forced software update doesn't make any difference, then perhaps the bug is still there, where the workaround for quite a few forum members was to continually press the back button on the remote until the message disappeared or others had success by pressing the Sky Store button on their NowTV remote and once the Sky Store page opens, then press the Home Button on your remote.
29-09-2020 23:07
Thank you so much. Will give that a go and see!
30-09-2020 22:09
Hi @schnapps
It worked! Thank you so much 😃
29-05-2021 9:00
have tried your :- Home x5
ff x3
fr x2
what a load of rubbish. ha,ha,ha.
29-05-2021 10:46
@Anonymous User
Are you having issues with NOW?
If so what device?
What have you done to try resolve it?
11-11-2023 16:31
After doing the suggested, the message that shows when trying to update says can’t update
11-11-2023 17:05
What have you done to try and resolve it? Like unplugging of both box and router?
Worst case do a factory reset to the box.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick#
24-01-2021 11:09
Updated latest software using combination keys found on this forum but problem remain the same. 'Sorry, NOW TV is currently unavailable'.
24-01-2021 11:49 - edited 24-01-2021 11:50
Hi @Anonymous User
A couple of things you could try with regards to this error message.
See if pressing the back button on your remote a couple of times clears the message.
Should you be using a NowTV Box / Stick, try pressing the Sky Store button on the remote, let the screen open and then press the Home Button on the remote.
if you are using a BT HomeHub Router, you may have to enable file sharing on it.
Have you any third party software on your Router such has Pi -hole or Adblocking software where you may have to unlock adblocking when using your NowTV device.
Are you using a VPN, then either try setting it to the UK (assuming you are a UK customer) or disable it.
Also see if switching the power off to your Router for about 30minutes, just in case your Router has acquired a rouge IP address.