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Anonymous User
Not applicable

NOW TV Box not sent to me

Hello

 

I’ve signed up for broadband with 3 months free entertainment pass included. I’ve had to wait a while until today (engineer coming round this afternoon) but all I’ve received in the post is the NOW hub box & no actual tv box with remote.

 

The kicker here is that I was forced to activate my free 3 month pass on 4th February, but how the heck do I use it when no TV box is seemingly being posted out to me?

 

I’ve tried finding more details on this & a human to actually talk to but nothing coming up.

 

I also have no clue if my tv box will be black or white. 

 

Bex

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Normally NowTV don't provide a TV streaming box or stick included in their Broadband deal package even if they offer the bundled TV passes in their Broadband offer (only a Hub Router is provided free of charge).

 

Where NowTV expect you to supply your own TV streaming device or pay extra for their NowTV TV Box or Stick.

 

Maybe see if you already own a suitable device from the link below or look at places like Currys, Argos, Amazon etc for the cheapest place to pick up a NowTV TV streaming box or stick.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv