Hi R, I just want to make a small point here.
As you say, your problem occurs when Sky changes the IP it sends to your modem/router, can you say whether your internal IPs change as well?
Coincidentally, as I'm typing this my white box crashed, I was watching YouTube and doing other stuff when YouTube froze, the box lost it's Internet signal and crashed. No biggie though.
Pressed "Home" on the remote a couple of times and now everything is back.
Anyway, my point is that your internal IP addresses should all stay the same regardless of what IP your ISP allocates to your modem/router.
Again, you have probably tried this already.
@Anonymous User you keep blaming NOW TV but the only common factor in this issue is you. No other customers are reporting these problems. As for your box crashing on an IP change, why on earth is your IP address changing so often? Mines probably changed 3 times in the last 12 months.
1. Does it matter how often my i.p. changes? the fact is that when it does change that the boxes crash if they are on the homescreen.. a issue which was only introduced with the new software update which you provided. Whether my i.p changes often or not the boxes crash when it does, whats the differance? Many ISP's peform maintnence periods over night and monitor networks for optimization, SKY is one of those ISP's that do it regular. When they perform these tasks it often results in a new I.P. as the connection can be lost for a minute and has to repopulate. This is quite normal practise these days for non fibre connections.
2. Your saying it is not NowTV's problem? But it was your software update that introudced this issue.. no other device has any problems with an I.P. change, the boxes never had any problems prior to this update.. butyour telling me that what ever changes were introdcued in this update can't be the cause?
3. Actually there was one other person reporting in this thread, seemilngly all the other issues that appeared at the same time have now been rectified apart from the crash.
But you know what.. you reply has now really angered me.. i have bent over backwards to get to the bottom of this problem, came here to share my findings and report this issue with as much info as possible. Just becuase your not flooded with posts does not mean the issue does not exist. It is nice to see theat other customers like ukbobby are at least trying to help by offering suggestions to help resolve this but then you come along with your 'pass the blame' mentality' which seems quite common across this board. Oh and by the way it has been acknowledged that there was an issue with the updates when it first was reported, i was even told a fix had been issued this monday.. which clearly it has been but whle it has fixed most of the issues, it has not solved them all.
Well fine, im now going for the cancel button, im done with NowTv. So you can be happy knowing that i wont be here anymore to report your bugs and you can continue to ignore that you have a problem. - At least until someone else gets annoyed with it.
@Anonymous User & @artesea
R, first of all Artesea does not work for Now TV but, as far as I understand, is a pro-Now TV customer and does from time to time come across as somewhat biased.
A, you should really work on your communication skills.
R, your first point (no. 1) rings a bell with me because the Now TV box should not crash when when an external IP address changes or when it goes into sleep mode, where it will loose it's connection anyway. And I will agree that when a non-fibre Internet connection is updated or maintained by the ISP internal connected equipment should not be affected.
Point no.2, it does seem that you have discovered a possible major bug in O/S 7.0 and as you no doubt know these major bugs tend to appear when affected software/firmware is released to the public, they always seem to hide during beta testing.
I'm guessing that the Now TV team are probably looking into this bug but before they can take it any further they will have to recreate the conditions that causes the bug to appear, diagnose what is happening then get back to the tech guys to produce a fix. And as you know, all this will take time especially as they have just rolled out a fix so the next "fix" cycle may take some time to come around again.
You know R, as a customer you expect your your computerised kit to work straight out of the box but as a computer professional I'm sure you have experienced software, firmware and hardware that has been rolled out to a schedule rather than when the item was complete or ready. And unfortunately, this trend will continue as long as we need computers and computerised equipment.
Like you, when I visit this forum I look to see if I can help, maybe gain some new insight, meet up and and discuss upcoming TV shows and films, and even learn from the experience of others. What I do not want is trouble, strife or drama, there is too much of that nonsense in the world already. In fact, I only like my drama on the TV, that's where it belongs.
Anyway R, and moving on, I would be sorry if you left the forum because it needs experienced IT professionals like you to sometimes put things in perspective and possibly explain the technology to other "not so knowledgeable" users.
Finally, I hope you stick around for the duration.
We have the same problem... Newly added films just spin. We can watch others though.
Have turned off and rebooted hub... Rebooted nowtv box... Updayed sysyem software.. Nothing. Fed up cant watch New films very frustrating