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Anonymous User
Not applicable

Movies won’t play

My movies load then when I press play it doesn’t work the little thing spins then then it goes back to main screen, I have excellent internet connections I’ve rebooted the box and checked that my pass is still active!!

i don’t know what else to do 

12 REPLIES 12
mightywhites92
Scholar 2

Having same problem. I think now tv has gone down.

Anonymous User
Not applicable

Having the same issue

Graham-S
NOW Team Member
NOW Team Member

Thanks for letting us know everyone.

We've made the team aware.

Anonymous User
Not applicable

Nothing will stream on entertainment aswell as movies

Graham-S
NOW Team Member
NOW Team Member

What device is this happening on @Anonymous User @Anonymous User ?

Anonymous User
Not applicable

I’m also having the same issue on the latest Smart Box (with voice search)

Darren

Anonymous User
Not applicable

All working now 😀

Anonymous User
Not applicable

It sthe smart stick. Had to do full factory reset and reload everything and its now working. Thanks

Anonymous User
Not applicable

Just bought the stick with 2 free months of entertainment and cant get live tv to work is anyone else having an issue thanks