Moved hous

[Anonymous User]

I have just moved house and my now tv box wont connect to the new wifi address, i had no problems at all in the old house, but i cant get it to work at all now.

[schnapps]

Hi @Anonymous User

Are you using the same ISP as your previous address or a different ISP ?

Who is your ISP and maybe try these trouble shooting steps.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

[Anonymous User]

Im using a new router if thats what you mean

[schnapps]

Hi @Anonymous User

Who is your current broadband provider at your new home ?

Also, is it the same broadband provder from your previous house or different ? 

[Anonymous User]

Sky in the old and sky in the new, im currently trying a factory reset