06-03-2021 10:38
hi been watching mlb app for some time now with no issues went to watch it yesterday the app begins to start then nothing any ideas please
Solved! Go to Solution.
06-03-2021 11:25
@Anonymous User
Have you tried to delete and reinstall the app?
This link will give you general information for troubleshooting on the box.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
06-03-2021 19:37
@Anonymous User
Resetting is completely different from factory reset.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
Factory reset is putting the box back to factory settings in another words erasing everything on it and as if your starting it from scratch.
06-03-2021 20:10
06-03-2021 20:30
@Anonymous User
09-03-2021 19:39
Did you have any luck with this? Exact same thing has just started happening to me on my Stick. Tried removing app, reset button, factory reset and no luck.
09-03-2021 19:56
@Anonymous User
As a suggestion you could try unplugging your router for a few minutes?
It might be worthwhile speaking to Now TV staff via live chat.
Just make sure to click “chat online” within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
Although with the app being third party staff might tell you to speak to the service directly.
09-03-2021 20:18
11-03-2021 13:35
Going through the same loop. Been through all the same steps as other users here.
Does seem the same as last year when we had the same issues.
Very frustrating
11-03-2021 20:39
I am 100% convinced that roku/nowtv United Kingdom has not received the latest update from mlbtv as this same thing happened last year. The person asking you to do factory resets on your nowtv box is just speaking absolute nonsense. Last year someone had to email mlbtv and roku to get this sorted this side of the pond. I subscribe to mlbtv and at the moment the app on nowtv doesn’t work. Someone at nowtv needs to ask the good people of mlbtv to send over the update so we can watch it on our tellys.
11-03-2021 20:50
06-03-2021 18:30
Hi @Anonymous User
When you use this internet web tool linked below to check your ISP location does it report you are in the UK ?
Just asking because a few people have been having issues with their ISP providing rouge IP addresses on their Router and this may have a bearing on the problem if it doesn't see you are in the UK because i believe the MLB service checks for your regional area and blocks certain regions.
Should it be reporting UK then i am out of suggestions because i don't use MLB (maybe get in touch with MLB where i know they have a Twitter help feed).