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Anonymous User
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MLB app

hi been watching mlb app for some time now with no issues went to watch it yesterday the app begins to start then nothing any ideas please

1 ACCEPTED SOLUTION
gavs82008
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@Anonymous User 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help

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30 REPLIES 30
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

hi i have removed app and put it back on still the same

gavs82008
Legend 5
Legend 5

@Anonymous User 

What about unplugging your router and also device for a few minutes? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

yes ive tried that also it starts up i put the mlb app on you see the mlb logo then its a black screen

gavs82008
Legend 5
Legend 5

@Anonymous User 
Do you have another device such as a Amazon fire stick to try? 

A extreme suggestion is to set the box back to factory settings. Not ideal but usually squashes bugs on the system.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

i will give that a try thanks 🙂

Anonymous User
Not applicable

I can no longer play the MLB App. It worked fine until last Wednesday, but if selected the app now just flashes and then gives a blank screen without loading.

 

I have tried the following all without success:

1) Resetting the Now TV stick. 2)Checked the App and system for the latest version. 3) Uninstalled and reinstalled the MLB App. All attempts have failed ☹️. Please if anybody can help

 

 

 

 

 

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

You say reset the stick. Have you tried to set the stick back to factory settings? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Hi,
Yes I held the reset button down for 5 seconds and then reloaded it again.
But it hasn't solved the problem. MLB still won't load