MLB app

[nesc01]

hi been watching mlb app for some time now with no issues went to watch it yesterday the app begins to start then nothing any ideas please

[gavs82008 · Accepted solution]

@nesc01 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

[nesc01]

hi i have removed app and put it back on still the same

[gavs82008]

@nesc01 

What about unplugging your router and also device for a few minutes? 

[nesc01]

yes ive tried that also it starts up i put the mlb app on you see the mlb logo then its a black screen

[gavs82008]

@nesc01 
Do you have another device such as a Amazon fire stick to try? 

A extreme suggestion is to set the box back to factory settings. Not ideal but usually squashes bugs on the system.

[nesc01]

i will give that a try thanks 🙂

[PJ756]

I can no longer play the MLB App. It worked fine until last Wednesday, but if selected the app now just flashes and then gives a blank screen without loading.

I have tried the following all without success:

1) Resetting the Now TV stick. 2)Checked the App and system for the latest version. 3) Uninstalled and reinstalled the MLB App. All attempts have failed ☹️. Please if anybody can help

[gavs82008]

@PJ756 

You say reset the stick. Have you tried to set the stick back to factory settings? 

[schnapps]

Hi @PJ756 

When you use this internet web tool linked below to check your ISP location does it report you are in the UK ?

https://www.whatismyip.com 

Just asking because a few people have been having issues with their ISP providing rouge IP addresses on their Router and this may have a bearing on the problem if it doesn't see you are in the UK because i believe the MLB service checks for your regional area and blocks certain regions.

Should it be reporting UK then i am out of suggestions because i don't use MLB (maybe get in touch with MLB where i know they have a Twitter help feed).