MLB app

[Anonymous User]

hi been watching mlb app for some time now with no issues went to watch it yesterday the app begins to start then nothing any ideas please

[gavs82008 · Accepted solution]

@Anonymous User 

Have you tried to delete and reinstall the app? 

This link will give you general information for troubleshooting on the box.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

[Anonymous User]

hi i have removed app and put it back on still the same

[gavs82008]

@Anonymous User 

What about unplugging your router and also device for a few minutes? 

[Anonymous User]

yes ive tried that also it starts up i put the mlb app on you see the mlb logo then its a black screen

[gavs82008]

@Anonymous User 
Do you have another device such as a Amazon fire stick to try? 

A extreme suggestion is to set the box back to factory settings. Not ideal but usually squashes bugs on the system.

[Anonymous User]

i will give that a try thanks 🙂

[Anonymous User]

I can no longer play the MLB App. It worked fine until last Wednesday, but if selected the app now just flashes and then gives a blank screen without loading.

I have tried the following all without success:

1) Resetting the Now TV stick. 2)Checked the App and system for the latest version. 3) Uninstalled and reinstalled the MLB App. All attempts have failed ☹️. Please if anybody can help

[gavs82008]

@Anonymous User 

You say reset the stick. Have you tried to set the stick back to factory settings? 

[Anonymous User]

Hi,
Yes I held the reset button down for 5 seconds and then reloaded it again.
But it hasn't solved the problem. MLB still won't load

[gavs82008]

@Anonymous User 

Resetting is completely different from factory reset.

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

Factory reset is putting the box back to factory settings in another words erasing everything on it and as if your starting it from scratch.

[Anonymous User]

Thank you for the information, I'll try a reset through the settings menu.
It was Now support who had told me to press the button on the stick for 5
seconds to reset it.

[gavs82008]

@Anonymous User 

 

[Anonymous User]

Did you have any luck with this? Exact same thing has just started happening to me on my Stick. Tried removing app, reset button, factory reset and no luck.

[gavs82008]

@Anonymous User 

As a suggestion you could try unplugging your router for a few minutes? 

It might be worthwhile speaking to Now TV staff via live chat.

Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Although with the app being third party staff might tell you to speak to the service directly.

[Anonymous User]

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Thanks for the reply!

I've just come out of a chat with Now TV and as you say, they've asked for it to be logged with MLB TV.

A similar situation happened this time last year (start of the baseball season), where the new version of the app wasn't automatically compatible with Now TV. It took a little while for them to sort it out after a few of us logged the issue with MLB TV. Perhaps it's the same thing this year.

[IWG_SKY]

Going through the same loop. Been through all the same steps as other users here.

Does seem the same as last year when we had the same issues.

Very frustrating

[Anonymous User]

I am 100% convinced that roku/nowtv United Kingdom has not received the latest update from mlbtv as this same thing happened last year. The person asking you to do factory resets on your nowtv box is just speaking absolute nonsense. Last year someone had to email mlbtv and roku to get this sorted this side of the pond. I subscribe to mlbtv and at the moment the app on nowtv doesn’t work. Someone at nowtv needs to ask the good people of mlbtv to send over the update so we can watch it on our tellys. 

[Anonymous User]

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I think last year we just had to keep on at MLB TV until they looked at it. It was a different error last year, but it seems to be too much of a coincidence.

If as many of us as possible can contact them on this link - https://www.mlb.com/live-stream-games/help-center/contact-us - think that's our best shot.

Hopefully there will be more people experiencing the issue and chipping in as we get closer to the season starting.

[schnapps]

Hi @Anonymous User 

When you use this internet web tool linked below to check your ISP location does it report you are in the UK ?

https://www.whatismyip.com 

Just asking because a few people have been having issues with their ISP providing rouge IP addresses on their Router and this may have a bearing on the problem if it doesn't see you are in the UK because i believe the MLB service checks for your regional area and blocks certain regions.

Should it be reporting UK then i am out of suggestions because i don't use MLB (maybe get in touch with MLB where i know they have a Twitter help feed).

[Anonymous User]

##- Thanks for the response. I've checked and it is reporting my location
as UK which is a valid location for MLB. All very strange as it worked fine
until 2 day ago. But thank you -##