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Anonymous User
Not applicable

‎24-05-2019 12:35

Live chat

I am having problems as I cannot view any live TV channels as the message NO SIGNAL is on the screen . Any suggestions ? 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎24-05-2019 15:56 - edited ‎24-05-2019 15:58

Hi @Anonymous User 

 

Are you using the NowTV Freeview smart box like in the picture shown below ?

 

If so i am assuming it's the Freeview TV channels that is showing no signal ?

 

Have you tried a retune of the TV channels in the nowtv box menu and double checked the aerial cable connection on the box hasn't come loose ?

 

Should the TV screen be blank with no signal for everything related to the box such has menus and Apps not displayed then this would point to a HDMI loss of signal and try switching the power off to the TV and Box for about 30 secs.

 

Smart_Box_main.png

 

RoyB
Legend

‎24-05-2019 15:57

links:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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