04-06-2018 16:02
17-06-2018 19:34
Just wondering if you fixed it as ours is doing the same?
Many thanks
18-06-2018 9:20
22-06-2018 13:44
Exactly the same problem here, I did post it to a similar thread on this forum a few weeks back. And also a very frustrated parent of a child who loves Peppa Pig, which are only 5 mins long! Not found anything on why or how to resolve, going to try contacting NowTV directly but not holding my breath..
22-06-2018 15:01
Spoke to online chat just now, their best suggestion was to do a factory reset and try again.
Did so and still the same issue but observed some interesting behavour -
1) It always plays two episodes (i.e. will auto play the next episode once), then drops back to the episode selection screen.
2) At the end of the first episode, you get a small window pop up bottom-right which shows the next episode and says "Next episode starts in..." with a countdown. It will then automatically play that episode when the countdown ends.
3) At the end of that second episode, if you watch closely you will see that same next episode window appear, but only for a split second as if it's cancelled itself. Then you are dropped back to the episode selection screen.
I've recreated the above on a number of shows and different kids channels.
Spoke to online chat again and they have acknowledged the fault and told me that their "higher end team" is working on it. Hmm..
23-06-2018 10:23
29-06-2018 15:04
Mine is always 2 episodes as well! Very annoying. Hope they fix it soon. My daughter doesnt know how to load an episode on the tv yet, shes ok on the ipad
29-06-2018 15:48
Ours has been doing the same with the playing two episodes and then stopping. It is very annoying and we have been thinking about cancelling too.
29-06-2018 22:11
30-06-2018 12:04
This is still an ongoing issue. They put the price up and then we have to put up with more problems! Literally having to change programs every 5 mins.