22-12-2019 17:41
I’ve been able to watch via my now black box in Denmark until we moved recently. I’ve got my billing set to my UK bank account and I know Denmark is one of the acceptable EU countries but I get the message Unable to stream in your region. Any advice?
22-12-2019 17:53
Hi @Anonymous User
Are you complying with the rules set out in this linked article ?
22-12-2019 19:14
Yep, all good
22-12-2019 19:16
Hi @Anonymous User
If that's the case get in touch with live chat for further assistance & help.
Do you want a link for live chat ?
22-12-2019 19:18
yes please 🙂
22-12-2019 19:21
Hi @Anonymous User
To reach live chat open the link page below and click on the small blue arrow directly underneath How to Get in Touch to reveal the live chat button.
If the button doesn't open or start live chat, then try a different internet browser with it's adblocking software switched off (MS Edge works for me).
https://help.nowtv.com/gb/get-in-touch/technical-device-issues/problems-watching-now-tv
22-12-2019 19:22
Much appreciated thank you